I cannot activate Studio 2019, when entering my activation code, I am being told the code is incorrect.

Question

Lydia Simplicio · Answer

Hello Ethele Sperling , 
 
Have you resolved this issue since posting? 
After checking your account it appears both activation's are in use

Paul · Answer

Hi Ethele Sperling 
 
Steve was trying to help... you're just reading his signature! 
 
He asked you if you had resolved this as your licence seems to be in use. If you haven't then I suggest you simply log a ticket which doesn't require a support & maintenance contract. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the second option. 
 
Regards 
 
Paul

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I cannot activate Studio 2019, when entering my activation code, I am being told the code is incorrect.