Hi Charl Santisatitkul

I think I have understood your question...

You have to open the project first, by double-clicking or by clicking on 'Open Project':

Then you will be able to see the file/s and perform whatever tasks you wish to via the buttons on the top ribbon or via right-click on the file.

If you need instructions on how to use Studio, click on the 'Welcome' entry at the bottom right of your screen, then on the 'Get Started' tab in the central pane. There you will find links to documents and videos with instructions.

I hope this is the right information to help you.

All the best,

Alison 

Hi Alison, Thank you for reply. sorry for confuse this case not related to active project, i mean after installed software, it cannot any setting about "Batch Processing" including settings inside the menu "Option" section.

Please help me, Thanks.

Hi Charl Santisatitkul

Sorry I misunderstood your first question.

I'm still not sure what you are asking, as your two images are from different screens of the software.

However, the second screen is of your profile settings for batch processing and the OK button just enforces the settings you have changed, then closes the window. It does not process any file.

How did you arrive at the first screen you have shown in your first question?

What were you trying to do?

I hope that, with the answer to these two questions, I will be able to help.

All the best,

Ali

Thank you, please let me new explain again for both screen i would like to show windows setting from menu "Option" or "Batch Trask" it not responding to selection after installed software, and I try to install on another machine with windows7 it can work normal but on windows 10 still not work same above result.

Hi Charl Santisatitkul

Maybe Studio has not installed correctly. Can you run a 'Window Repair'? Maybe that will help...

First, open Windows Control Panel. If you don't know how, use the 'Type here to search' line next to your Windows icon:

with the Control Panel set to 'Small icons', click on 'Programs and Features':

Highlight Studio 2019 in the list that appears and click 'Uninstall/Change':

Then if you see a Windows prompt asking if you are sure, click 'Yes', then the following dialog should appear:

Click 'Repair'.

If that does not help, come back onto the Community and ask your question in Japanese.

Then, someone Japanese should be able to understand the problem and help you.

All the best,

Ali

Hi Charl Santisatitkul

Maybe Studio has not installed correctly. Can you run a 'Window Repair'? Maybe that will help...

First, open Windows Control Panel. If you don't know how, use the 'Type here to search' line next to your Windows icon:

with the Control Panel set to 'Small icons', click on 'Programs and Features':

Highlight Studio 2019 in the list that appears and click 'Uninstall/Change':

Then if you see a Windows prompt asking if you are sure, click 'Yes', then the following dialog should appear:

Click 'Repair'.

If that does not help, come back onto the Community and ask your question in Japanese.

Then, someone Japanese should be able to understand the problem and help you.

All the best,

Ali

Hi Alison, i still don't know what it is why cannot do setting but look like my windows 10 has something impact with SDL2019 after reinstall windows 10 it can work as normal, However thank you so much for your help .

Thanks,
Charl.s

Hi Charl Santisatitkul

Well done, I'm glad your problem is now solved.

All the best,

Ali

Hi Alison, Just share info to you, I already know what the cause of the problem.

It's relate with setting Region Format of windows if not set to "English" error will occurs. 

(This error occur with SDL Trados Studio 2019 only.)

Thanks,

Charl.s

Hi Charl Santisatitkul

Thank you for sharing that the Regional Settings not being set to English is causing an issue with Studio 2019 only.

Paul can you report this to the development team or whoever can research and rectify?

All the best,

Ali

Charl Santisatitkul said:

I already know what the cause of the problem.

It's relate with setting Region Format of windows if not set to "English" error will occurs. 

(This error occur with SDL Trados Studio 2019 only.)

Hi Charl Santisatitkul

I don't think this can be the reason on its own.  We have many users who don't have English set in windows.  We'd need a lot more information than this so we can actually reproduce the problem ourselves.  Can you provide the  following perhaps?

- language of your windows environment

- version of your windows environment

- details of your specific regional settings that you believe are the cause of this problem

That might help to get started.

Hi Paul,

From my test, I think this error occurs on every version of windows10 and windows7

When i setting "Regional format" not to  English such as image below:

Note: error will occurs after opening studio 2019 a second time.

Please let me know if you need more information.

Thanks,

Charl.s

Charl Santisatitkul said:

Note: error will occurs after opening studio 2019 a second time.

This would point to the old problem with Studio writing some of the values in the UserSettings file using localized format instead of English format.

One of the symptoms - present for many years - was that Studio did not remember the size and position of the application window and kept starting in the top left corner with a default window size.
This was caused by writing the window coordinates to the settings file using localized list separators (e.g. semicolons in my case) instead of commas.

The problem with window size and position was finally after many years fixed in Studio 2019, but it looks like a similar problem may have been introduced somewhere else.
Seeing that it's about SR2 build, I'm not really surprised - SR2 is rather a disaster in general...

Paul said:

I don't think this can be the reason on its own.  We have many users who don't have English set in windows.

I can confirm that simply changing the Regional Options to Thai on Windows 7 exposes the described symptoms - the Settings dialog (both Project Settings and the global Options) is unusable, it doesn't react to clicking anything in the tree pane, it doesn't react on clicking the OK button...
Studio 2019 SR2

Thanks Evzen Polenka I added this to the bug report.