Studio 2019 doesn't start and shows error message: "Impossible de démarrer le service "Sdl.Desktop.Platform.CommandBars.IActionService"."

Question

Nothing changes after restarting my computer. 
 What should I do? 
 Thanks in advance, 
 J. Dupuy

Paul Filkin · Accepted Answer

Johanne Dupuy 
 Always good to check the KB: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032269

Paul Filkin · Answer

Johanne Dupuy 
 You've gone a level too far and opened up the projecttermextract folder. So let's just do this: 
 1. Make sure you deleted Sdl.Community.projectTermExtract.sdlplugin 
 2. delete everything inside the Unpacked folder 
 Restart Studio. All the plugin in the Packages folder will be unpacked again.

Paul Filkin · Answer

Johanne Dupuy 
 That would be because your plugins are all in here: 
 ....\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\ 
 So the easy way is to simply copy the plugins out of the Packages subfolder in the folder you renamed. Then copy them into the Packages subfolder of the new one that was created when you restarted Studio.

Paul Filkin · Answer

Johanne Dupuy 
 ok... in this case it looks as though you have a problem with one of your plugins... as long as you didn't also copy over the Unpacked folder which you should not have done. 
 Assuming you did this exactly as I explained either remove the plugins and then add them back in again one at a time, or if you have a lot do this: 
 
 copy only half the plugins in and restart 
 now you should know which half of the plugins causes the problem 
 split the half that caused the problem and test again 
 repeat until you find the offending plugin 
 
 Once you find which one it is, first of all make sure you have got the latest version of this plugin from the appstore. If you haven't, download and install the latest and see if you get the same problem. If you do. or if you already have the latest version, let me know which one it is.

Paul Filkin · Answer

Johanne Dupuy 
 Perfect... you found the problem! 
 These are actually the same plugin, although one may be older and clearly not working in your version of Studio. The correct one is this one when installed correctly in your plugins folder: 
 projectTermExtract.sdlplugin 
 The other one could also be the name of the plugin as downloaded and if you manually copied this into the plugins folder instead of installing it (double clicking and running the plugin manager) that could also explain a problem of duplication.

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Studio 2019 doesn't start and shows error message: "Impossible de démarrer le service "Sdl.Desktop.Platform.CommandBars.IActionService"."

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