Emojis lost in Trados 2021

Question

I have an issue when working with xml files that contain emojis (for example the lighbulb emoji). After the file is imported, the emoji is completely lost from Trados and does not appear again after the translation is exported. I can see this subject was opened in the past, but I had the impression it was fixed for Trados 2021. Is this still a problem that cannot be solved? 
 Thank you in advance.

Paul · Accepted Answer

Alkemist Studio 
 In 2021 with your template I see this: 
 
 Frankly I think we're wasting time here because I don't trust what you're showing me as the result of using that template in the current version of 2017 and because I think 2021 is handling this as it should be handled. I don't believe the template has anything to do with the segmentation of this file at all. What you are seeing in the behaviour of the out of the box filetype. 
 I think you must have been using a TM with paragraph segmentation to force the filetype to segment based on the paragraph units. So I created a TM like that, added it and now I see this: 
 
 Seems a stupid way to handle the file, but I do believe this is what you were doing.

Paul · Answer

Alkemist Studio 
 Alkemist Studio said: We are using Trados 2021 SR1 - 16.1.8.4404 
 ok... in your first post you said: 
 Alkemist Studio said: I had the impression it was fixed for Trados 2021 
 The current version is: Trados Studio 2021 - 16.2.12.9338 
 So this is SR2. I suggest you upgrade and try again. It won't cost anything.

Paul · Answer

Alkemist Studio 
 Please provide a small sample XML so we can test it?

Paul · Answer

Alkemist Studio 
 I ran a quick test in 2022 first as I had it open: 
 
 Target file: 
 
 I needed to rename the file as html and open it in a browser to see it of course since I won't be able to in an text editor for obvious reasons. Both source and target look like this in a text editor:

(whitespace difference is down to me testing with the default xml normalizing my target) 
 So checked quickly in 2021: 
 
 Target file: 
 
 Looks exactly the same to me. Perhaps you can explain why you think this isn't working as you haven't done that other than to say the lightbulb disappeared? Can you show a screenshot to help understand why?

Paul · Answer

Alkemist Studio 
 ok... you said: 
 Alkemist Studio said: we need to use a project template that I am sending attached (certain segments need to be locked etc). 
 Please explain what in the project template you provided is affecting the way the file is being handled other than you seem to have added *.xml to the XLIFF 2.0 filetype so it gets used for this file. 
 Alkemist Studio said: This template was created in a previous version of Trados and to be honest we just moved it over to Trados 2021 
 Bad idea. You said: 
 Alkemist Studio said: I had the impression it was fixed for Trados 2021. 
 You are not using 2021 if you did this. You are using whatever version of Studio that template came from. I suggest you recreate the template in 2021 and then test again.

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Emojis lost in Trados 2021

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