Why does CtrlT no longer insert segment?

the one you want. THat's the idea, and I see those listed. But now that I try, those aren't working either. So I can't get content from the TM window that doesn't automatically autopropagate into my target segments. Tiresome! What setting might I have changed inadvertently to cause this?

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0 Karen Tkaczyk over 6 years ago

Error in pasting above. Sorry.
I was sent here from Twitter by @sdltrados to try to get a Studio2015 problem solved.
In editor view, CtrlT used to insert whichever translation match was selected in the TM window . My first question was what has replaced that, since it's not workng and I can't find it listed in the keyboard shortcuts menu. The reply on twitter was 'Do you mean Ctrl1, Ctrl 2 etc to insert the one you want. That's the idea, and I see those listed. But now that I try, those aren't working either. So I can't get content from the TM window that doesn't automatically autopropagate into my target segments. Tiresome! What setting might I have changed inadvertently to cause this?
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0 Walter Blaser over 6 years ago in reply to Karen Tkaczyk

Karen

Go to "File - Options - Keyboard Shortcuts", select "Editor > TM >Window" and you should see whether the shortcut is activated.

It should look like this:

Walter
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0 Walter Blaser over 6 years ago in reply to Karen Tkaczyk

Karen

Go to "File - Options - Keyboard Shortcuts", select "Editor > TM >Window" and you should see whether the shortcut is activated.

It should look like this:

Walter
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0 Karen Tkaczyk over 6 years ago in reply to Walter Blaser

Hi Walter,
Yes, it looks like this, but this command does not work (It's not a sticky Control key or the like - the keyboard itself is fine). I've been using various iterations of Studio since 2005 and I know how to reset the commands to suit me. At first I assumed that the command had been changed because I had to go in there and change at least one other command for 2015.
I'm pretty sure it was working for the first couple of jobs I did in 2015. It just sudenly stopped working. Ctrl 1, 2 etc aren't working either.
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0 Walter Blaser over 6 years ago in reply to Karen Tkaczyk

In that case, it sounds like a hotkey conflict with another app.
What happens when you hit this combination? What happens when you hit CTRL-T when Studio is not running?
Does the command work in Studio if you assign it another combination?

Walter
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0 Karen Tkaczyk over 6 years ago in reply to Walter Blaser

- Nothing at all happens when I use this combination.
- No, the command does not work when I assign it another combination. I tried that.
- In MSOffice for instance, CtrlT moves a Tab space.
Thanks for helping.
Karen
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0 Emma Goldsmith over 6 years ago in reply to Karen Tkaczyk

Hi Karen,
I'd try (in this order):
1. Reassigning the "select match 1" shortcut (Ctrl+1), which isn't working for you either
2. Switch user profiles (File>Setup>Manage User Profiles) and try the default user settings.
3. Reset user settings (same path).
Hope one of these works.
Emma
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0 Karen Tkaczyk over 6 years ago in reply to Emma Goldsmith

Hi. Sorry for the delay. Out of the office. 1 didn't work. I tried that already. Will try 2 and 3 when I get back to work.
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0 Karen Tkaczyk over 6 years ago in reply to Emma Goldsmith

The other sugesstions didn't work either. Thanks for trying though.
I wonder if I should uninstall and reinstall.
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0 Paul over 6 years ago in reply to Karen Tkaczyk

Hi Karen,

I also suspect another application causing conflict here but if you have ruled this out altogether then log a support case. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Download & Installation Problems

- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015

-- The installation went fine but now I get an error message etc

--- The problem occurs in (pick the appropriate tool/s)

---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul
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0 Karen Tkaczyk over 6 years ago in reply to Paul

Hi Paul, I can't think of anything that I changed at the time to suddenly cause a conflict. I'll log a support case. Thanks.
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0 Karen Tkaczyk over 6 years ago in reply to Emma Goldsmith

For info, Emma and Walter, I had to clear (Correct term? Not sure.) Studio 2015 entirely and that solved it. The instruction was:
1. Close all your SDL Trados products, delete the following 3 XML files and restart the program:
BaseSettings.xml
plugincache.xml
UserSettings.xml
The XML files can be found by following this path:
C:\Users\[username]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0
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0 Karen Tkaczyk over 6 years ago in reply to Karen Tkaczyk

This has happened to me again. Apparently randomly? In the middle of a job, certainly, the CtrlT, Ctrl1, etc. insert options stopped working. Deleting these three files again solved the problem.
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0 Tuomas Kärki over 5 years ago in reply to Karen Tkaczyk

I've got the same issue. Thanks for providing the files and their paths!

I looked in UserSettings.xml and found that the shortcuts had simply gone missing. They are not defined, and cannot be defined by me the user, try as I might in Studio 2015. The change simply will not take in the file. I can change the en dash hotkey, for example, but NOTHING in the Editor > TM Window settings.

I will make a support case of this as well, because this is a really big problem as it just keeps happening.
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0 Tuomas Kärki over 5 years ago in reply to Tuomas Kärki

Manually editing the XML file has proven to be a solid enough fix that I cannot reproduce the issue; I was told to open a new case when I want to experiment enough to get the issue to reappear. Maybe one lazy weekend I will, but I think I'll put my day job first and product testing second.
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