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Delayed enabling of GroupShare TM in Trados Studio 2024

Seiki Shibata

I have encountered a strange issue in Trados Studio 2024 CU1 and CU2 on latest Windows 11, and I’d like to see if anyone else has experienced this or has any insight into a possible solution.

Issue:

I'm working on a local project that references a GroupShare TM. When I click on [Project Settings], I get a warning message that says "The translation provider **snip** could not be opened and has been disabled" and cannot enable this translation provider (GroupShare TM)  for about 30 seconds. In other words, I can enable it after about 30 seconds.

So I checked the log, and found that the GET request to the GroupShare server was delayed by about 30 seconds. The following is an excerpt from the log file:

INFO [2025-02-06 05:54:31,780] Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=ProjectSettingsAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=380682240#VirtualMemorySize=238415872#ThreadCount=54#HandleCount=1803#GdiHandleCount=886#UserHandleCount=465#TotalProcessorTime=00:00:11.7031250
INFO [2025-02-06 05:55:02,684] SDL.ApiClientSDK.GS.UserManagementV2Client - Calling GET https://<snipped>/api/management/v2/users?name=<snipped>
INFO [2025-02-06 05:55:03,351] SDL.ApiClientSDK.GS.UserManagementV2Client - Received successfull result from GET https://<snipped>/api/management/v2/users?name=<snipped>
 
What is happening? How can I fix it?
Actually, I have experienced similar issues before and tried all kinds of the troubleshooting I could think of, such as reinstalling of the application, removing setting files and 'Identity' folder , but it did not resolve the issues.
I guess that reinstalling of OS will fix the issue, but if I do that, I have to spent a lot of time setting up my work environment. So I'd like to avoid that much as possible.
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    "Probability score": 0.8

    "Question improvement suggestion": Please provide the exact error message you received, and specify if there were any recent changes to your system or software before this issue occurred.

    "In the meantime, based on the information you have provided, here is a suggested answer to your question:"

    Hello,

    From your description, it seems like there's a delay in the GET request to the GroupShare server, which is causing the GroupShare TM to be temporarily disabled in Trados Studio 2024. This could be due to network latency or some other issue with the GroupShare server.

    Here are a few steps you can try:

    Step 1: Check your internet connection. Make sure it's stable and has good speed. If possible, try connecting to a different network and see if the issue persists.

    Step 2: Try to ping the GroupShare server from your machine to check if there's any network latency. You can do this by opening the Command Prompt and typing "ping [GroupShare server IP address]". If the response time is high, it could be the cause of the delay.

    Step 3: Check if there's any firewall or antivirus software that might be blocking or slowing down the connection to the GroupShare server. If there is, try disabling it temporarily and see if the issue is resolved.

    Step 4: If none of the above steps work, you might want to contact your IT department or the person responsible for maintaining the GroupShare server. They might be able to provide more insight into the issue.

    You've mentioned that you've tried reinstalling the application and removing setting files and the 'Identity' folder, which are good troubleshooting steps. However, since these didn't resolve the issue, it's likely that the problem lies elsewhere.

    Reinstalling the OS is a drastic step and should be the last resort. It's better to first try to identify the root cause of the issue before deciding on such a step.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0 in reply to RWS Community AI

    I have already tried all of the steps you suggested, but they did not resolve the issue. Thanks.
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