Trados Studio 2022 SR2 - 17.2.12.19268
After creating the return package, STUDIO freezes every time since the last update of Studio 17.2.12.19268.

Question

Subject: Trados Studio 2022 SR2 Freezes When Creating Return Package (Version 17.2.12.19268) 
 Message: 
 Dear RWS Support, 
 Since updating to Trados Studio 2022 SR2 (version 17.2.12.19268), the application freezes every time I attempt to create a return package. This issue did not occur prior to the update and now happens consistently during the return package creation process. 
 Here is what I have already tried:

Launching Studio in Safe Mode (Ctrl + launch) &rarr; issue persists.

Deleting the cache folders under AppData\Local and AppData\Roaming .

Repairing the Trados Studio installation.

Removing unnecessary plugins.

Deleting the TranslationMemoryRepository.xml file.

Unfortunately, none of these steps have resolved the problem. 
 Could you please advise on how to proceed, or let me know if there is a known issue with this version? 
 Thank you in advance for your support. 
 Best regards,

RWS Community AI · Accepted Answer

"Probability score": 0.9 
 "Question improvement suggestion": The question is well-structured and provides a lot of useful information. However, it would be helpful to know the operating system the user is using, as this could potentially affect the troubleshooting process. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 Thank you for providing detailed information about your issue with Trados Studio 2022 SR2 freezing when creating a return package. I understand that you've already tried several troubleshooting steps, including launching Studio in Safe Mode, deleting cache folders, repairing the Trados Studio installation, removing unnecessary plugins, and deleting the TranslationMemoryRepository.xml file. 
 Based on the context provided, you could try the following steps: 
 Step 1: Close Trados Studio. 
 Step 2: Navigate to 'C:\Users\Your_user\AppData\Local\Trados\Trados Studio\Studio1n' (replace '1n' with the number of your Studio version, e.g., '17' for Studio 2022). 
 Step 3: Look for the file named 'BaseSettings.xml'. 
 Step 4: Rename this file to 'BaseSettings_old.xml'. This will reset Trados Studio settings to default upon the next launch. 
 If the problem persists after these steps, it may be a more complex issue that requires further technical assistance. Please ensure that your software is up to date, and consider checking for any known issues with the version you're using. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

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Trados Studio 2022 SR2 - 17.2.12.19268 After creating the return package, STUDIO freezes every time since the last update of Studio 17.2.12.19268.