Hi,
I have recently activated my Trados licence on a new computer and am having trouble using the TMs I have. I get the error message 'An item with the same key has already been added'
I need help with this urgently as I have a big project that I need to launch asap.
Many thanks.
ok - my bad. I think the place you need to look is scroll right here:
Sorry for the small images but you are only giving me very small screenshots. Have you tried simply copy/pasting the images in? I never upload them!
So, scroll across to the right and there may be a link to the error file. That's what I'm looking for as it should give us a lot more information to help identify where your problem is coming from.
Paul Filkin | RWS Group
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Unfortunately, I keep trying to copy and paste the screenshots but I get an error message saying that I can't do it. The same with uploading a Word doc with the images embedded.
When I click on the exception tab it states that an item with the same key has already been added. The origin is Apply PerfectMatch+Pre-translate files +Analyze Files
Does that help?
Not really. I'm off on leave and need to log off now, so I'll log a case and hopefully the support team will be able to assist you. They may not as it doesn't technically fall under the assistance they provide without a support contract, but will try anyway.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Chris Barella We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0021578.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Okay, thank you for the help thus far. Have a great holiday!
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