2015 Studio missing Menupoints

Question

I miss menupoints in &ldquo;editor&rdquo;. E.g. in "Editor"- "Review", I have "Track Changes" but no black arrow to open submenu. I miss "Assess quality"; shortcut crtl+alt+f11 give no reaction: no access to these new functions! I see only the point "TQas" in "File". 
 Under "Projects" - "View" "Ribbon Customization" no way to view the missed points. Under "Review" is normally "Home""Review""Advanced""View""Add- Ins""Help", but I miss "Review" and "Advanced", not offered in "Ribbon Customization" neather at the left nor at the right I have a Win 8 PC, with the last Java installed, and with framework 4.5.2. Reinstalling, redowning, resetting Studio... no chanche. Is that a configuration Problem with Java? 
 
 Grateful for help, 
 
 Rosa Alcal&aacute;

Rosa Alcalá Lombardo · Accepted Answer

thank you very much, for your answer and complete suggestions! I had already tried to reinstall, but actually I had not removed the folders, because of my laziness (I didn't want to give back and reintroduce the licence code. Not that important! Problem solved: the today's update has got it. Thank to you as SDL member! Rosa

Paul · Answer

Hi Rosa, 
 
The only logical explanation I can think of for this is that you have a screen resolution that is not suitable for viewing Studio (it's not accepting of high res screens with high DPI settings). Maybe make sure you are set to 100% and restart Studio. 
 
Let me know if that helps? 
 
Regards 
 
Paul

Paul · Answer

Hi Rosa, 
 
Can you try resetting the ribbon by clicking the reset button at the bottom when you are customising and then restart Studio? 
 
If that doesn't help then perhaps a reset is in order. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0 
 
Regards 
 
Paul

Paul · Answer

Hi Rosa, 
 I don't believe this is a known issue... in fact I have a new laptop coming in a couple of days and this will be W8.1 since we don't support W10 internally in our business yet. So I hope not!! 
 I think if it was me I'd try a complete reinstall before contacting support. If you want to try it do the following: 
 
 Uninstall Studio 2015 and MultiTerm 2015 through the windows control panel 
 Now manualy remove the following folders if any of them are still present after the uninstall: c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0 c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\12 c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\12.0.0.0 c:\ProgramData\SDL\SDL Trados Studio\12 c:\ProgramData\SDL\SDL Trados Studio\12.0.0.0 c:\ProgramData\SDL\SDL Trados Studio\Studio4 c:\Users\[USERNAME]\Documents\Studio 2015\Project Templates 
 
 Then reinstall. If it's still a problem after that then I think the best thing will be to contact the support team. 
 Go to the Knowledgebase; 
 http://kb.sdl.com 
 Then go to the tab called Solution Finder and now go here; 
 Download & Installation Problems - I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015 -- The installation went fine but now I get an error message etc --- The problem occurs in (pick the appropriate tool/s) ---- None of the articles resolved my problem (if they didn&rsquo;t!) 
 Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form. 
 Regards 
 Paul

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2015 Studio missing Menupoints