I can't open Trados 2024 studio. When I click on the shortcut, it try to open and then disappear.

Question

the shortcut disapears after trying to log. It occurs after updating plugins IATE and Language Weaver

RWS Community AI · Accepted Answer

Probability score: 0.7 
 Question improvement suggestion: Provide the exact version of Trados Studio you are using and any specific error messages you encounter when trying to open the application. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It sounds like you're experiencing an issue with Trados Studio 2024 not opening after updating the IATE and Language Weaver plugins. Here are some steps you can follow to troubleshoot and potentially resolve the issue: 
 **Step 1:** Close all RWS applications. 
 **Step 2:** Navigate to the following path in Windows Explorer: 
 - For Trados Studio 2024: `C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18` 
 **Step 3:** Rename the `Plugins` folder to `Plugins_old`. This will disable all plugins temporarily. 
 **Step 4:** Check the `Local` folder as well: 
 - Go to `C:\Users\%USERNAME%\AppData\Local\Trados\Trados Studio\18` and rename the `Plugins` folder there too. 
 **Step 5:** Restart Trados Studio and see if it opens correctly. 
 **Step 6:** If it opens successfully, you can reinstall the necessary plugins from the RWS AppStore, ensuring you have the correct versions compatible with your Trados Studio installation. 
 If the issue persists after these steps, consider running a repair on your Trados Studio installation through the Control Panel. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Anca Stoian · Answer

Hi PASCALE HOUBEN 
 Please try the renaming of the folders as indicated above, the repair does not disable the plugins. 
 *Step 1:** Close all RWS applications. 
 **Step 2:** Navigate to the following path in Windows Explorer: 
 - For Trados Studio 2024: `C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18` 
 **Step 3:** Rename the `Plugins` folder to `Plugins_old`. This will disable all plugins temporarily. 
 **Step 4:** Check the `Local` folder as well: 
 - Go to `C:\Users\%USERNAME%\AppData\Local\Trados\Trados Studio\18` and rename the `Plugins` folder there too. 
 **Step 5:** Restart Trados Studio and see if it opens correctly.

Anca Stoian · Answer

I am sorry, but I don't speak French, please follow the above instructions to rename the Plugins folders.

Bo Kristensen · Answer

I solved that problem by uninstalling Trados Studio, restarting the computer, and reinstalling Trados studio. Somehow I had to repeat this solution, so I uninstalled, restarted and installed twice.

Anca Stoian · Answer

Have you tried this? I already explained above, the repair does not disable the Plugins folder. 
 I am not a bot, I am a person, kindly read what I reply and reply to what I am asking. 
 *Step 1:** Close all RWS applications. 
 **Step 2:** Navigate to the following path in Windows Explorer: 
 - For Trados Studio 2024: `C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18` 
 **Step 3:** Rename the `Plugins` folder to `Plugins_old`. This will disable all plugins temporarily. 
 **Step 4:** Check the `Local` folder as well: 
 - Go to `C:\Users\%USERNAME%\AppData\Local\Trados\Trados Studio\18` and rename the `Plugins` folder there too. 
 **Step 5:** Restart Trados Studio and see if it opens correctly.

Anca Stoian · Answer

Sure, please let me know if that last step solved the issue

Anca Stoian · Answer

Check for Hidden Files please - perhaps it is hidden 
 gateway.rws.com/csm 
 Also, you need to replace %USERNAME% with your computer name 
 for example, mine looks like this C:\Users\astoian\AppData\Roaming\Trados\Trados Studio\18

Anca Stoian · Answer

Ok, I will move the post in Trados Studio area and will open a case with the technical team for you.

Anca Stoian · Answer

PASCALE HOUBEN We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0037886.

Anca Stoian | RWS Group

Trados Studio > 1. Trados Studio

I can't open Trados 2024 studio. When I click on the shortcut, it try to open and then disappear.