SDL Studio 2015 error message while opening a source text file for translation

Question

Hi experts, 
 while attempting to start a single file translation project with SDL Studio 2015, I am getting the following error message: 
 
 Here are some details: 
 1. I wish to translate DE ----> EN (United Kingdom); the source text is in a standard MS-Office 2010 Word file. 
 2. I have selected: the option " translate single file"; Source language German (Germany), Target language English (United Kingdom) 
 3. The TM is a file base TM created by Studio 2015 from a previous translation project. - which worked well. 
 4. If I click OK now, the Studio editor window opens, file loading icon appears but after a while (say 5 seconds), the a.m. error message pops up. 
 I have retried it 2 times by placing the source file at different locations (e.g. at Desktop etc.) but the same error message occurs. 
 
 Where am I going wrong? Can someone help please? 
 Thanks and best regards 
 Shyam Gupta

Paul · Answer

Hello Shyam, 
 
Might not be you. Have you tried using the new Word filetype for this? So disable the old one and just use the new one. 
 
Regards 
 
Paul

Paul · Answer

Hi Shyam, 
 By filetype I meant the one on Studio. In 2015 there are two docx filetypes and whilst the new one is supposed to be the default it usually isn't. So go to your filetype option and set it up like this: 
 
 Note that I disabled the old docx (2007 - 2013) and enabled the new one (2007 - 2016). This is a lot more forgiving and often resolves problems preventing the old one from opening docx files. 
 Interesting workaround via PDF though!! The PDF filetype would use the new DOCX filetype though as it converts the PDF to DOCX and then handles it. 
 Regards 
 Paul

Paul · Answer

Hi Shyam, 
 
This isn't adapting the file extension at all. This is just using a different Studio filetype to handle your DOCX. There are two DOCX filetypes in Studio and I'm just guessing that you are using the old one. 
 
Regards 
 
Paul

Paul · Answer

Hi Shyam, 
 
Did you recreate the project with this new filetype or just make the change in the original project settings (which will have no effect)? I can take a look at this if you like? You can email me the file - pfilkin@sdl.com 
 
Regards 
 
Paul

Paul · Answer

Hi Shyam, 
 
Just wanted to close this thread off. As I emailed you the problem is not with you at all. There is a composite image created with Word tools inside a table on one of the pages. Removing this image inside that cell resolves the problem. 
 
If you approve I'll send the single table cell with the image to development so we can resolve it in a future release. 
 
Really like your workaround though, converting to PDF and using that is one I would never have even considered... I will now!! 
 
Kind regards 
 
Paul

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SDL Studio 2015 error message while opening a source text file for translation