Dear Customers,

We have some significant news to share about our Translation Management System (TMS). After extensive feedback from you, we have decided to transition away from TMS, with an end-of-life date set for December 31, 2025.

This decision is aimed at better serving your needs and driving forward our commitment to innovation.

We understand that TMS has been an integral part of your operations. We want to assure you that we remain committed to providing you with the highest level of support and assistance during this transition period.

Why Are We Making This Change?

Our decision is rooted in listening carefully to what you have been asking for: continuous innovation, faster time-to-value, and predictable investments. To meet these expectations, we are honing our product portfolio by focusing our development efforts on our Trados offerings.  

What Does This Mean for You?

1. Transition Options: While we are discontinuing TMS, we remain committed to innovation and providing you with cutting-edge solutions to meet your evolving needs. We encourage you to explore our Trados offerings, available today, and learn more about product updates delivering our latest advancements in features and capabilities.

2. Transition Assistance: To help facilitate a smooth transition, we will be offering guidance and assistance by providing migration materials, training resources, and personalized support to help you transition to an alternative Trados solution seamlessly. Reach out to your account representative or the transition team, ttpo@rws.com, at any time to get started.

3. End-of-Life Timeline: As mentioned, the end-of-life date for TMS is December 31, 2025. We encourage you to plan accordingly and begin exploring our products to ensure minimal disruption to your operations.

4. Ongoing Support: Until December 31, 2025, we will continue to provide ongoing support for TMS as defined in contractual commitments. Our support team will be available to address any issues or concerns you may have during this time. After this date, TMS will no longer receive support or maintenance. Additionally, hosting will no longer be provided.

We understand this announcement may raise questions, and we are here to answer them and support you every step of the way. If you have any questions or require assistance, please do not hesitate to reach out to your dedicated account representative. 

 We sincerely appreciate your support and loyalty to RWS and TMS over the years. It is a privilege to serve you, and we are committed to making this transition as smooth as possible for you and your organization.  

 For additional details, please see the FAQ and other information here. 

 Thank you for your understanding and being part of our journey. Together, we can create the future of translation.