Hi Cecilia,

This generic SQL error appears when the connection to the database is not successful.
Even if the database was already created, the installer will still check for a successful connection as long as "Skip database settings" is not checked.

What you can do:
- Not sure if the terminal in the screenshot is from the same environment where you try to install WorldServer, please try from the same environment otherwise and make sure the connection is successful.
- You can try specifying the SQL Server IP instead of domain/name if possible.
- Make sure the port 1433 is opened and the communication is not blocked by some security rules.
- You can try skipping the database settings entirely: in this case, the installer will proceed without checking the database connection and will install WorldServer instance. After installation, you will need to follow these steps for specifying the connection string settings: docs.rws.com/.../mandatory-configurations (database connection string section). A restart of the WorldServer instance will be required after changing the configuration file.

Hope this information helps you and you will soon have a successfully installed WorldServer!

Thank you,
Anca

Thanks! We are not getting a new error about Microsoft SQL Server version not being supported. We are using Microsoft SQL Server 2022 (RTM). Do you know what version is expected? I didn't find that in the documentation.

Thanks! We are not getting a new error about Microsoft SQL Server version not being supported. We are using Microsoft SQL Server 2022 (RTM). Do you know what version is expected? I didn't find that in the documentation.

Hi Cecilia,

You can find all the system requirements in the RWS documentation Center, find here the supported database server versions: https://docs.rws.com/975503/579597/worldserver-11-8-user-documentation/requirements-for-the-database-server

Thank you,

Anca

Thank you, Anca. We will retry.