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I'd like to remove non-active users from the selection lists for user roles, etc. Is this possible?

Eleanor Haire

We are running KC2016 SP1. This help topic states: 

  • To deactivate a user, uncheck the Active box. This allows the user value to be maintained in the repository but eliminates the name from user lists. For instance, when a user leaves the company but is associated with metadata for an object, such as Last modified by, the username (data) in the field is maintained and valid however, the user no longer appears in any lists.
  • Check the Disabled box to prevent the user from logging into Content Manager. For instance, if the user leaves the company.

However, after deactivating users, they are still appearing in dropdowns in selection dialogs. Based on my reading of the help topic, I thought they would be removed. Am I doing something wrong or did I just misunderstand what 'deactivating' a user actually did? And if so, is there some way to reduce the selection lists for users to just be 'active' users?

 

Thanks!
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  • Hi there. The best way to remove inactive users from your lists is to remove them from your user groups. Once removed from the user group, they will be removed from the lists. For instance, Joe Smith is a Reviewer in the Reviewer user group. You make him inactive. If you also remove him from the "Reviewer" group he will then not appear in the Reviewer list in the Workflow tab. Hope that helps.

    Pam Noreault | Knowledge Center Solutions Architect

  • I believe this is a bug in the system. We had the same requirement and question and were told that they haven't gotten to fixing this issue, despite what the documentation says. While you can't delete the users, you can modify the user's properties to remove them from the group.