Hi All,
I am unable to login to the Collaborative Review application with error "Error: database must be loaded Unable to reach the database; it needs to be loaded by an administrator. Provide your system administrator this error message for troubleshooting."
I am seeing this error after upgrading the tomcat version to 9.0.20
Thanks & Regards,
Vamsi T
tomcat must contain the installed webapp - did you re-run the Collaborative Review install process or copy from the prior? Also JAVA is added during the tomcat install is it the same JAVA third party as before?
Hey Paul,
Tomcat does contain the installed app. I tried both ways, but current configuration I have is I copied over the application from previous version to the latest version.
To make it easier I performed below steps.
1. kept the same name for tomcat folder as older version. (ex: Tomcat9).
2. Uninstalled the older version cleared all of the temp, logs, working directories in old and new Tomcat directories.
3. Install the new version of tomcat as a service
4. Copied over all of the config files from previous versions.
5. Verified the tomcat has same java version as previous version.
Thanks,
Vamsi
Translate
