Copying a publication between Tridion environments?

Hi,
We need to copy publications from our production env to our gamma env. I am familiar with the following process
1. Select publication in Content Manager
2. Select Reports link
3. Select Show Report followed by Export Publication
4. Download contents of exported publication and use Content Importer to import it

Customers are experiencing a large number of errors during conversion phase using Content Importer.

Is there a better procedure that they can follow to achieve copying a publication and its content between Tridion environments?

Thanks in advance,
Ann

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