ICYMI: Tri-pane (ishWebHelp) is unsupported

There is a major bug in the Tri-pane output format / ishWebHelp DITA-OT plug-in. RWS refuses to address it under [costly] paid support.

I recommend that any users who depend on this output for production deliverables immediately abandon it. It is unreliable.

Why RWS would deliver this output format with one [at least] major bug, and then evade any accountability by putting in the documentation that it is "for demo purposes only," is beyond my comprehension. 

I would have thought RWS values its reputation as a leader in this space.



fixed typo
[edited by: Jay Baldwin at 1:00 AM (GMT 0) on 16 Nov 2023]
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