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Cannot create users KnowledgeCenter2016.

jose avila

Hi all,

I'm having issues trying to create users in knowledgeCenter2016. Every time I go to the web app ->  Content manager -> Settings -> Users and hit the 'New' button to create/add a new user, a new window opens up but it never display any information, it just keep loading until it times out.

I've noticed that this only happens for 'users' since I'm able to create/modify 'User Groups' and 'User Roles' as well.

I have reinstalled the InfoShare app and ran a DBUT, everything seems to be properly configured however this issue still persist.

Could you please help me identify what could be causing this problem? where should I look at for these kind of requests/logging?

Thanks in advance.

Jose
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    Hi Jose,

    Assuming standard installation, so no customizations, at least not near the user management section.

    I would suggest you to have a look at
    * Try it with a different browser, so IE or FireFox, ... have a look at the http call that seems to last forever? Which one is it?
    * Have a look at the server-side logging \Data\Logs\... almost all log files can be removed while running... so if you redo your request I expect a fresh Trisoft.InfoShare.Web_*.log but perhaps the other could also give you some information worthwhile.

    If this doesn't resolve it for you, I would advise to log a support request. Where you can share the gather information including your DBUT logging.

    Best wishes,
    Dave
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  • 0
    Hi Jose,

    Assuming standard installation, so no customizations, at least not near the user management section.

    I would suggest you to have a look at
    * Try it with a different browser, so IE or FireFox, ... have a look at the http call that seems to last forever? Which one is it?
    * Have a look at the server-side logging \Data\Logs\... almost all log files can be removed while running... so if you redo your request I expect a fresh Trisoft.InfoShare.Web_*.log but perhaps the other could also give you some information worthwhile.

    If this doesn't resolve it for you, I would advise to log a support request. Where you can share the gather information including your DBUT logging.

    Best wishes,
    Dave
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