Sdlplugin installer - Studio versions grayed out

I have developed a plugin for Studio 2017. The sdlplugin file is signed by SDL and when I install it on my computer, I can select Studio 2015 and 2017. 

A user tried to install it on his machine, but now the Studio versions (exactly the same builds that I have on my machine) are grayed out. Another user had no problems at all and could install it without any problem.

Does someone have a clue what may be the root cause of this? Is there are log somewhere that shows the root cause?

Thank you,
Henk

Parents Reply
  • Hi Paul,

    I didn't quite understand. Is this a SDL Studio 2017 issue, or is a SDL SDK issue in making the installer?
    Because in case 1 - it's an SDL Studio 2017 issue then:
    - Why it works on some machine and not in other? Even with the exact same SDL version?
    - Why it doesn't work even on Studio 2015? Do user have also to update that?

    In case 2 - it's an SDK problem:
    - We should rebuild the plugin anyway, right?
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