Hi Vaidas,

Can you access this page if you are using GS 2014 SP1? http://<servername>/documentation/api

If not, that might be the issue. Sometimes the GS license does not include the license for API, if you reach out to Support, they can replace your license with one that includes API.

Cheers,

Luis

Hello,

I'm using GS 2014 SP1 and yes, I can access that API documentation page.

What do you think the problem might be?

Hi Vaidas,

Could you please provide the log files from your GroupShare Server which are placed in C:\ProgramData\SDL\Service\Logs

An indicate at what date and time you tried to send a call.

You can either attach to the forum, or if you don't want to publicly send by e-mail to llopes@sdl.com

I'm travelling currently so can't guarantee a speedy reply, so posting in the forum will probably be faster to resolve as others can comment.

Thanks,

Luis

Hello,

I sent log file to your email.

I think something wrong with authentication (credentials are valid)

Hello, again...

I had no answer to email, so I'm publishing log file here, maybe someone else, can see what is wrong.

Tried to send a requests at about 2014-11-03 10:30, couple hours later and at  ~2014-11-06 15:40.

Hi Vaidas,

The log does not contain any info from the time periods mentioned .  Can you create another one that matches the request timings you emailed us about?

Hello,

this REST API problem is not solved yet.

I'm attached new log files. Request sent at 2014-12-02 17:43.

Tried to install a fresh copy of Groupshare 2014 SP1, but response is a same: "Error occurred while sending a direct message or getting the response."

What do you think the problem might be?

Hi Vaidas,

The only hint I can find is this:

2014-12-02 17:43:50.281#Sdl.StudioServer.Authorization.AuthorizationServer.AuthServer#System.Security.SecurityException: Authentication failed for user 'sa'.

  at Sdl.StudioServer.Services.IdentityModel.Data.IdentityModelDataAccess.AuthenticateUser(String userName, String password)

  at Sdl.StudioServer.Services.IdentityModel.UserManager.AuthenticateUser(String userName, String password)

  at Sdl.StudioServer.Authorization.AuthorizationServer.AuthServer.AuthorizeUser(String userName, String password)

The Zone of the assembly that failed was:

MyComputer

2014-12-02 17:43:50.281#Sdl.StudioServer.Authorization.AuthorizationServer.AuthServer#Requested scope failed

Are you sure you are inputting the correct password for the SA user and the resulting token?

Thanks,

Luis

Hello,

yes, I'm sure that password and token are correct. Tried even with another valid username and password, but result is a same.