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Hello,
We got a report from a user of ours about getting an exception at startup when installing a plugin we developed (https://appstore.rws.com/plugin/189/). We could unblock the user by instructing to remove the plugin directories, but I'm looking for a bit more context to understand why/when such error can occur, and what better advice we could give to users.
Attached the stack trace - found these similar references on the forums:
- community.rws.com/.../key-not-found-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx-parameter-name-key-when-opening-a-file
- community.rws.com/.../community-advance-display-filter-tabs-color-and-document-structure-are-empty
All seem to relate in some way to installing plugins and part of Trados getting confused.
What I'm interested to learn:
- Is this something that our plugin's configuration could likely cause, and if so is there anything we could do differently?
- Or if this is something that could generally happen when installing a new plugin, any advice on how to prevent it ( like close all projects before plugin install or such )?
- Would this happen consistently, that is if the user would try to install the plugin again, can they expect to run into the same problem, or is it more a one-off?
Why I'm curious about this, is that it is bad user experience to be greeted with this effect after plugin install (especially that it blocks Trados startup too), so I would like to prevent as much as possible.
Thank you for your insights,
Robin
<SDLErrorDetails time="06/02/2023 16:12:50">
<ErrorMessage>Key not found: '03d5422d-8743-43a0-bb8b-8123202f8d8a'
Nombre del parámetro: key</ErrorMessage>
<Exception>
<Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ParamName>key</ParamName>
<HelpLink />
<Source>Infragistics.Shared</Source>
<HResult>-2147024809</HResult>
<StackTrace><![CDATA[ en Infragistics.Shared.KeyedSubObjectsCollectionBase.GetItem(String key)
en Infragistics.Win.UltraWinTabControl.UltraTabsCollection.get_Item(String key)
en Sdl.Desktop.Platform.WinForms.DockingViewContentControl.SetActiveViewPart(IViewPartReference viewPartReference)
en Sdl.Desktop.Platform.AbstractViewWithParts.set_ActiveViewPart(IViewPartReference value)
en Sdl.TranslationStudio.Editor.EditorService.FocusActiveDocument()
en Sdl.TranslationStudio.Editor.EditorService.OpenImpl(IDocumentDescriptor[] descriptors, IAbstractEditor[] editors, IEditorConfiguration[] configurations)
en Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFiles(ITranslatableFile[] translatableFiles, WorkflowStage[] stages)
en Sdl.TranslationStudio.Common.Files.FileUtil.OpenTranslatableFiles(IEditorService service, ITranslatableFile[] files, Nullable`1 workflowStage)
en Sdl.TranslationStudio.Common.Files.FileListControl.OpenFilesInEditor(List`1 filesToOpenInEditor, Boolean controlKeyPressed)
en Sdl.TranslationStudio.Common.Files.FileListControl.OpenFiles(IStudioWindow window, IProjectManagementService projectManagementService, EventArgs e, Boolean controlKeyPressed, ITranslatableTasksHandler tasksHandler, IEventAggregator aggregator)
en Sdl.TranslationStudio.Common.Files.FileListControl.HandleDefaultAction(Object sender, EventArgs e)
en Sdl.TranslationStudio.Common.Files.FileListControl.ListDefaultAction(Object sender, EventArgs e)
en Sdl.Desktop.Common.DataList.OnDefaultAction(EventArgs e)
en Sdl.Desktop.Common.DataList.BodyControl.OnDoubleClick(EventArgs e)
en System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
en System.Windows.Forms.Control.WndProc(Message& m)
en System.Windows.Forms.ScrollableControl.WndProc(Message& m)
en System.Windows.Forms.ContainerControl.WndProc(Message& m)
en System.Windows.Forms.UserControl.WndProc(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
en System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.8.4404</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 11 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>3082</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>xxx</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>xxx</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16645784 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
