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XPP 9.4. Upgrade - Cannot Display Page Error

Clifton Parsons

Hello. We are currently upgrading XPP in our Linux development environment from 9.3.1.0 to 9.4.1.0. We also are moving from RHEL 6.10 (Santiago) to 7.9 (Maipo).

We finished the installation steps and have tested out basic functionality in PathFinder. In doing so, we encounter the following message when trying to either view or edit a DIV:

Error message in Trados Studio stating 'Cannot display page, Save changes and exit' with an OK button.

After clicking OK for this message, we are able to get into the DIV but nothing displays. If we toggle the display to Text Mode, we get the same error message.

However, if we use Line Editor we are able to see the underlying XML markup.

Also, we can compose the DIV but we still get the same message when trying to view or edit the DIV afterwards.

Does anyone have any ideas of what is causing this?

Any help is much appreciated.

Clif.

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[edited by: Trados AI at 5:22 AM (GMT 0) on 5 Mar 2024]
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  • 0

    Cliff, you can open up a support call, but more than likely you are seeing this because the font path to the Type 1/OTF fonts is not correct. I dont know if you did this in place or copied files from one server to another.

    You should check the "$PSRESOURCEPATH" variable to make sure it is pointing to the "xz/psres" directory. The other thing that happens is that people run the makepsres" command from the wrong folder and it creates "upr" files in the wrong location. The only "upr" files should be at the /xz/psres level. If you see "upr" files at the /xz/psres/fonts" level or below, remove or rename them with a non '.upr' extension.

    Lastly, the xyview is run with stderr/stdout connected to /dev/null. But if you "cd" to a division in a terminal windows and run "xyview -cons" you will see any errors that are generated. If you want to get even deeper, you can run "xyview -cons -debugs" and see all of the postscript being generated. More than likely, you will see missing fonts (like the default "Courier") which means the font path is not right.
  • 0 in reply to Steve Piercey

    in both delivered/installed xyv.profile and xyv.cshrc the setting is...below, is it supposed to contain the double-colon(::)?

    -ksh>>: echo $PSRESOURCEPATH
    /opt/xyvision/xz/psres::
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