Hi,

We get Error something like:

ERROR: COMPOSE License Error: Communications error with license server (-17)\nConnection refused at server (-111)\n!!!COMPOSE License Error: Communications error with license server (-17)\nConnection refused at server (-111)\n

Note: This forum is not an alternative for customer support. If you want a specific answer to your license error and help from RWS, you'll need to open a support case using the support portal.

But other customers may have experiences to share as to having the same problem and how it was solved for them.

Just looking at the text of the error message though (communications error with license server), it sounds like some kind of network disconnect between the XPP client and XPP license server. Other than an actual network problem, various other things could be a factor: incorrect values in license file, wrong setup of XPP client connection to license server, firewall settings on XPP client and/or XPP license server, etc.

If you are running the 'compose' program, then at a minimum it is using a COMPOSE license token for the duration of the running of the program.

It doesn't matter how you run the program, whether through PathFinder or command line or Rest API or a script.

However, depending on the JOB being composed it might also consume other license tokens like LLFP (loose-leaf) or MATH.

If you compose in the 'xyview', it consumes a different xyview token (don't remember what it is) rather than the COMPOSE token, but it will also possibly consume the other tokens.

"Maximum threshold limit for Our Account": I don't know what you mean by this?

Again, these questions are best answered by opening a Case using the support portal, especially when they are specific to your account.

As Jonathan noted, there are many reasons you may be seeing this message. We have knowledge articles in the customer portal at gateway.sdl.com that may provide you with some insight or tools to help you troubleshoot the problem. You can search from the Knowledge tab by entering the entire message or part of the message and filter the results by product.

With regard to the maximum threshold limit for your account, I presume you would like to know how many compose tokens you have available in your license file. If that is the case, check out this knowledge article, https://gateway.sdl.com/apex/communityknowledge?articleName=000018328 which may give you what you need. 

If you still have questions and have a maintenance contract with us, please log a support case and we would be happy to assist you further.

I've gotten that error when the RLM license manager crashes. That hasn't happened to us for years, though, since upgrading to RML v12.4. It happened in a previous version that came with XPP 8.x. (XPP 8.2 or 8.3 maybe?)

An associated error message was "lost lock" which may have been written to the RLM log. (It was in 2014, so I don't recall the details.)

To see what you are licensed for, and what licenses are in use, you can type at your Linux or Powershell command line:

rlmstat -a

And then look for the feature tokens you want to review, i.e. "compose" and "xyvu-x"

Thanks :)

Thanks :)

Thanks :)