Hello Pietro,

Did you click alternate activation options on the second screenshot and then connected to licensing server (127.0.0.1)?

Ehy ... Gello Eugene! ...
Of course I did ...

Should I do something in the License Manager ???

In license manager.. possible to deactivate and then reactivate again with the same code? 

Let me try again again. I did today but it get stuckd and ... I dont know... 1 mom

Hello, Pietro,

Looks like it's not because of update. Colleagues asked you to submit a ticket through https://gateway.sdl.com/webtocase - they will check license state and reset if needed.

Since error says that license server is not running, did you try to restart PC, re-run License manager to check if spinning loader fixed?

Understand about working, bad engineers, etc. Things happen with every software (look at latest Windows 10 updates!), sorry for inconveniences!

Oh, I am SORRY, man!
Please ... understand somthine I go esasperate ... and her so many problems with that virus in Italy and everything is being so hard ... SORRY. I love Trados and Business Manager BUT somethimes I am really too stresssed out ...

Tell me please ...
I did build a new Virtual Machine (and win 10 cumulative update this time went OK) so ...
Before to open the ticket ... what if I install a NEW License Manager on the newest VirtualMachine and I try to install there a new copy of Business Manager (and in the future I will move Studio 2019 from the old one to the new one too; cause the old one is terribly UNSTABLE)

Can I do this or the License Manager will conflict with the old installation? (Of course I will not run them at the same time but who knows how they work on SDL servers) ...

And I have a nohetr problem ... I have Studio Plus but instead of 2 licenses only 1 is available ... I think that is wrong ... (there should be 2) How can I check this?

THANK YOU
Pietro

P.S.
Of course I did rebott everything 10 time etc etc!

Hi Pietro,

Well, not sure what to answer. Simply try - you won't corrupt anything with this. And of course tell us if that worked. However, if your license is in use and you can't "return" (deactivate) it, I think the only way to fix this is to ask support team to reset license which is "in use".

So ... IT works finally !!!
Thank You Eugene!

PLEASE ... I really want to ask You: "what is the starting time" of your Baccs ???

I have to understand if my is so slow because of the Virtual Machine or it is normal ... it take almost 1 minute to get open! 56 seconds, to be correct ... AND ... I am talking about the new installation, with a 4 MB of almost empty DB ...

This thing, appears after 13 seconds!



Is it normal??

Thank You
Pietro

Good question. I'm also worried about this. For me, full launch time for 40mb database is 9.41 seconds.

My PC has i7-8750H processor and SSD. RAM is not important for launch time. To continue testing, I just moved the app to regular HDD, and launch time is 1 second more. Of course, to run it quickly on VM, you have to assign more CPU power to a VM, I suppose.

Which specs you have?

I think the dimension of the DB is not so relevant because installing THIS new version on my NEW virtual Machine I saw that the very FIRST lanch is VERY SLOW too ...

Still ... my machine has 16 gigs of RAM, ok is not important but just to sey... then 1 tera SSDs and a 2,5 GHz Intel Core i5 dual-core processor.

On my VM I have 12 gigs of RAM, 250 Gigs of Spas in the SSD and 2 active core (If I try to set more, it says it could slow down my Mac and my VM too) ...

I think the dimension of the DB is not so relevant because installing THIS new version on my NEW virtual Machine I saw that the very FIRST lanch is VERY SLOW too ...

Still ... my machine has 16 gigs of RAM, ok is not important but just to sey... then 1 tera SSDs and a 2,5 GHz Intel Core i5 dual-core processor.

On my VM I have 12 gigs of RAM, 250 Gigs of Spas in the SSD and 2 active core (If I try to set more, it says it could slow down my Mac and my VM too) ...