Hi Mafalda,

Not easy to help here. I don't understand what this phrase means:

Mafalda Gouveia da Costa said:

we tried do deactivate the BM server, activate the default windows and that one works like a charm.

What means deactivate, and what works like a charm?

Also I see that you try to disable https. Does it mean you don't have SSL certificate? Did you try to select address and add http:// before localhost?

Please check this document with information how to disable https:

 Config file (appsettings_global.json) 

Because you need to set this flag in the appsettings_global.json, not in the appsettings.json.

Hope it will help!

Sorry Eugene, I definitely could have explained it better. According to the IT you can only use one server connection at a time. So what he did was to disconnected the TBM server in order to connect the default Windows server to see if it as a general IIS connection error. But it wasn't. Only the TBM server connection doesn't work.

Hi, after a two-month hiatus due to vacations on both ends, we are still trying to finish installation of TBM6.

So, to sum up: We followed the instructions in the video. Everything is done and configured according to the instructions, but we can't get past the 21:40 minute mark in the “Installation (Team and Essential versions)” instructional video. It tries to connect but after a while we get the message "the localhost page has refused the connection" (in Spanish).

 Eugene Kuchynski mentioned:

Eugene Kuchynski said:

Please check this document with information how to disable https:

 Config file (appsettings_global.json) 

Because you need to set this flag in the appsettings_global.json, not in the appsettings.json.

But the file appsettings_global.json does not exist, the only one with the installation is appsettings.json. However, our IT guy created an appsettings_global.json file from scratch but the result is the same: nothing.

We have tried to look for a *.log file that gives us any indication of why the connection is failing but we can't find any.

Please help! We don't know where to go from here...

Hi Mafalda,

By default, this file does not exists, and it is created when application starts to execute. If it is not created, this means TBM executable wasn't even reached. I think it means misconfiguration in IIS, not issues with SSL certificate.

As the first step, I could advise to recheck installation manual, and probably make some screenshots of installation folder, and how you add website in IIS.

 Installing SDL Trados Business Manager Team/Enterprise 

Something simple is missed here, but hard to say what. What operating system you're on?

Hi Eugene, 

Sorry for the late delay but you wrote just when I was on vacations and I have just now seen your message. Our Operating system is Windows 10 Pro (x64bits).

Our IT company followed the instruccions of the video. I will ask them to recheck the installation manual (written part) and ask them to make some Screenshots of the installation folders and how they the website in IIS and get back to you.

Hi Mafalda,

Managed to solve an issue? Maybe the problem is operating system? Or https protocol. Or missing.NET hosting bundle (see system requirements). Anyway, need some additional info to troubleshoot it.

Hi Eugene, 

Not yet. We depend on an external IT company and we are still waiting for them to get back to work on it. I will keep you informed.