Unable to finish installation of Trados Business Manager: ERR_CONNECTION_REFUSED

For installation we (we I say "we" I mean our external IT company because I was unable to configure the IIS) strictly followed the video: 

 https://community.rws.com/product-groups/trados-portfolio/business-manager/w/wiki/5101/installing-sdl-trados-business-manager-team-enterprise 

We were able to install everything up to this point of the video: 

Screenshot of Trados Business Manager installation video paused at 21:44 showing Server Manager Dashboard and TBM Home with a message 'Waiting for localhost.'

But the connection is always refused. The problem is just with the Business Manager Server. we tried do deactivate the BM server, activate the default windows and that one works like a charm. With the BM server each time we try to connect:

Screenshot of a web browser displaying an error message 'No se puede acceder a este sitio web' with 'ERR_CONNECTION_REFUSED' indicating a connection issue with localhost.

I don't know if this may be helpful but just in case I'm pasting here the contents of the appsetting.json file:

{

  "https_port": 443,

  "DisableHttps": "True",

  "Version": "6.1.66",

  "Logging": {

    "LogLevel": {

      "Default": "Error",

      "Microsoft": "Error",

      "Microsoft.Hosting.Lifetime": "Error"

    }

  },

  "AllowedIPAddresses": "*",

  "DatabaseVersion": "3230",

  "DetailedErrors": "true",

  "ConnectionStrings": {

    "TBM": "Data Source=.\\SQLExpress;Initial Catalog=TBM;Integrated Security=True;Connect Timeout=30;Encrypt=False;TrustServerCertificate=true;MultiSubnetFailover=False"

  }

}

 

Could really use any help. Thanks!!



Generated Image Alt-Text
[edited by: Trados AI at 11:05 AM (GMT 0) on 4 Mar 2024]
emoji
Parents Reply
  • Hi, after a two-month hiatus due to vacations on both ends, we are still trying to finish installation of TBM6.

    So, to sum up: We followed the instructions in the video. Everything is done and configured according to the instructions, but we can't get past the 21:40 minute mark in the “Installation (Team and Essential versions)” instructional video. It tries to connect but after a while we get the message "the localhost page has refused the connection" (in Spanish).

      mentioned:

    Please check this document with information how to disable https:

     Config file (appsettings_global.json) 

    Because you need to set this flag in the appsettings_global.json, not in the appsettings.json.

    But the file appsettings_global.json does not exist, the only one with the installation is appsettings.json. However, our IT guy created an appsettings_global.json file from scratch but the result is the same: nothing.

    We have tried to look for a *.log file that gives us any indication of why the connection is failing but we can't find any.

    Please help! We don't know where to go from here...

Children