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Hi!
Ever since I accepted a Trados Team Tenant account creation, the in-site pop-up of Trados Copilot screen just loads. No box to talk with the Al appears.
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[edited by: RWS Community AI at 9:49 AM (GMT 1) on 31 Mar 2025]
Hi!
Ever since I accepted a Trados Team Tenant account creation, the in-site pop-up of Trados Copilot screen just loads. No box to talk with the Al appears.
Thanks Olav - tagging Radu Boloveschi to see if we can pick this up on our end asap. Thanks, Daniel
Daniel Brockmann
Team Trados @ RWS
Hi Olav
Can you please confirm if you have a valid Trados Team subscription or are you using it from sone other organisation.
Please note that you need to have a Trados Studio license for Cloud resources to work or be part of a Trados Team account.
If you are part of a Trados Team account, you should contact the Administrator of the account or the Support User to raise a support ticket.
Hope this helps,
Radu
I am using the Trados Team from some other organisation.
I am part of a Trados Team account.
Hi Olav
In this case, please contact the Administrator of that account and report the issue. It might be caused by how the account is set up or by some other settings or user profiles.
Trados Team Accounts also have Support included, and they would be able to raise a case to the Support team, if it is not something linked to your user rights/profile.
Kind regards,
Radu