Bathes preprocessing error

Question

Hello, 
 I got a problem with one file that constantly (when uploaded by other names) gets an Machine Translation erron on preprocessing stage: 
 
 I have been working with Trados Studio 2022 since almost a year, and never had this problem before. The file I try to upload and preprocess does not differ from othe files I usually upload. 
 Are there any file properties, characters in text or anything else what may cause such errors? 
 Best Regards, 
 Lech Lachowski

Radu Boloveschi · Answer

Lech Lachowski 
 Have you checked the Task History tab to see more details regarding the error? 
 It could be that your Included/Free Machine Translation allowance has been reached. 
 You can check it as shown in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000013218 
 Hope it helps. 
 Radu

Radu Boloveschi · Answer

Lech Lachowski Hi Lech, I've created a case for this as we need to have the file you are using and try to replicate it.

Have you tried to create a project only with the problematic file?

We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825056 .

Radu Boloveschi · Answer

Hi Lech Lachowski , my colleague in Support will also confirm, but the issue is coming from the Amazon machine translation provider not the file, "Can't translate html with size 1021 for accountId XXXXXXXXXXXXXXXXXXX and engineId en_pl_nmt. Amazon limit is 5000 bytes (approx 1000 characters, safest estimate)." So this should be checked with Amazon, or change the NMT provider, to Language Weaver for example and it should work.

Trados Enterprise, Accelerate, Team and cloud capabilities in Trados Studio > 3. Machine Translation

Bathes preprocessing error