Lech Lachowski  

Have you checked the Task History tab to see more details regarding the error?

It could be that your Included/Free Machine Translation allowance has been reached. 

You can check it as shown in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000013218

Hope it helps. 

Radu

Lech Lachowski  

Have you checked the Task History tab to see more details regarding the error?

It could be that your Included/Free Machine Translation allowance has been reached. 

You can check it as shown in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000013218

Hope it helps. 

Radu

 Radu Boloveschi 

I checked my MTs character limits, and they have not been reached. I can upload further files, and they are processing just fine.

Unfortunately, the parsing of one of the files (even though it does not differ from the others in either format or content type) still ends in an error, or alternatively, if the file is finally opened after some time, it is not pre-translated and even manually restarting the pre-translation task has no effect.I cannot populate it with pre-translation in any known way.

I've already tried to load the file 5 times, and because the cloud doesn't allow you to delete files (which is at least strange that such functionality isn't available), I have a huge mess of files. Deleting or renaming files in the cloud does not affect what Trados Studio 2022 pulls in, and I still have all these files in the list and their names remain unchanged, so I have several files with the same name .... and now I guess I have to guess which is which.

 Radu Boloveschi 

In addition, it is inconvenient that due to the impossibility of deleting files whose processing ended with an error, all the time in the notifications return messages about these errors. Simply cancelling these files in the cloud project does nothing. As long as I do not have the ability to delete these files I will continue to receive these messages, unless I delete the entire project again, which is a pointless solution.

Aside from the fact that it's not clear where the processing error on one of the files is coming from and how to deal with it, I think that in future releases or updates it's really worth considering giving the administrator permission to delete files from cloud projects in case there are processing errors or other problems with uploaded files.

 Radu Boloveschi 

Is there any idea how to deal with this error of processing one of the files or what at most can cause it? As I mentioned the file does not differ from the other loaded and correctly processed files, neither in terms of format (.docx), text formatting, content or length (the number of characters is quite similar in each file).

I use three MT: Language Weaver, Amazon Translate and DeepL.
I don't want to make another attempt, because each one costs me several thousand characters, so I'm at a loss, because the translation order for this file is coming soon.

As I mentioned earlier, subsequent files I load are processed without error. I have not reached character limits in any used MT.

On the other hand, I understand that there is no chance to remove these files reporting the error all the time?

In the screenshot below you can see a list of five versions of the r03 file, three of which report an error.

The other two have Translation status, but as you can see in the screenshot below, the pre-translation does not fill the right column of the workspace, despite attempts to manually restart the batch task of pre-translation.

In addition, as you can see in the next screenshot from the cloud panel, the file names have been changed there, and some of the files have been canceled, which is completely not reflected in either the names of the files pulled in form the cloud or their visibility in the list of Trados Studio 2022.

Finally, another screenshot from the Stages tab, where you can see three files with a processing error.

Best regards,

Lech Lachowski

 Radu Boloveschi 

Radu Boloveschi said:

Have you checked the Task History tab to see more details regarding the error

Here You have information from Task history for the five files ended with error but I don't see if they can help in any way:

Trace ID: 908252b2-5a85-4599-92e5-9972282d1735_et_1906f5dc-7cb7-11ee-9d62-32324b80fffb

Name,Code,Value
processTask,FileProcessingException,Unknown error

Trace ID: db1d6477-81fd-4099-a8ad-621d05f2a4c2_et_89062e30-79bc-11ee-b0f6-66ee7e323179

Name,Code,Value
processTask,FileProcessingException,Unknown error

Trace ID: fe5afeee-bbe2-4e37-b518-0d0d03efcc4f_et_a8a00b4a-79bb-11ee-82e4-b2ad0181bfe9

Name,Code,Value
processTask,FileProcessingException,Unknown error

Trace ID: 35af339e-e883-41a1-88a1-c725233c1a22_et_b13a1b75-79b9-11ee-82e4-b2ad0181bfe9

Name,Code,Value
processTask,FileProcessingException,Unknown error

Trace ID: 35af339e-e883-41a1-88a1-c725233c1a22_et_8125803e-7871-11ee-8e20-1ac96ce78450

Name,Code,Value
processTask,FileProcessingException,Unknown error

Best Regards,

Lech Lachowski