SR3 disaster 2

Question

I just installed the new SR3 update and this is what I get: 
 
 Is it unavoidable to go through all the setup - I assumed this was only update, not new installation of the program?? 
 And even worse - after months of waiting still no fix for the buggy desktop items you can see example of under "Available languages" in the image above! I filed a case for this for some months ago and was also asking for solutions here in the forum - still no usable solutions or fixes. 
 Regards 
 Fridrik Fr.

Paul · Answer

Hello Fridrik, 
 
No way around the licences other than to purchase a Professional licence and then the number of languages isn't an issue. Obviously not a real solution for you, but that is the only way. 
 
On the resolution. Have you tried applying this fix which has worked for most users I have implemented this into: 
 
 kb.sdl.com/ 
 
Workaround 3 is the one that provides the best solution. 
 
It also helps other applications, such as InDesign where you might have the same issue. 
 
Regards 
 
Paul

Paul · Answer

Dear Fridrik, 
 
ok. In this case please log a case, either through your support contract or using this link if you don't have one: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
On the hi-res issue. Of course you have a right to see this working. A lot of work was done for the 2017 release to support hi-res screens but there are rough edges here and there. So if you don't wish to use this workaround then you will have to wait for the update that does fix it, or when you log your case ask the supoprt engineer if he'll apply the fix for you (unless you don't feel it's appropriate at all). Thank you for reporting it. 
 
Regards 
 
Paul

Paul · Answer

Hi Fridrik, 
 
Just in case it helps. Romulus Crisan (former member) tested this on his MAC this afternoon. He is using W10 through Parallels but it seems to have worked just fine. He's going to test it on Bootcamp as well shortly. 
 
Regards 
 
Paul

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SR3 disaster 2