Hi
For the last couple of weeks I've been getting the error message below every time I open Trados (I'm using Studio Freelance 2017) or MultiTerm:
Both Trados and Muliterm have been whitelisted for my anti-virus and firewall, so it's not that. I tried reinstalling but it didn't help. Can anyone advise? It isn't obviously interfering with my workflow, but it is annoying.
Many thanks in advance!
Hi,
is it possible to post the log from C:\ProgramData\SDL\SDL Trados Studio\Studio5\Updates\UpdateLog.txt
it should detail the error.
Also can you see a file here in a web browser http://update.sdl.com/updates/update1/studio5/live/updates.xml
thanks
Dave
David Watson
Trados Development Team
Hi David.
Here are the log entries for yesterday:
01/30/2020 10:30:28] Success Update started: C:\ProgramData\SDL\SDL Trados Studio\Studio5\Updates\StudioUpdateClient.exe
[01/30/2020 10:30:28] Notice Update engine version: 3.5.2.0
[01/30/2020 10:30:28] Notice Product: SDL Trados Studio
[01/30/2020 10:30:28] Success Language set: Primary = 9, Secondary = 2
[01/30/2020 10:30:28] Success Load plugin: C:\Users\ruth_\AppData\Local\Temp\_ir_tu2_temp_6\LuaCOM.lmd
[01/30/2020 10:30:28] Success Load plugin: C:\Users\ruth_\AppData\Local\Temp\_ir_tu2_temp_6\AutoupdateExtensions.lmd
[01/30/2020 10:30:28] Success Include script: _TU20_Global_Functions.lua
[01/30/2020 10:30:28] Success Include script: ClientServerCommon.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsCP1252.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsGB2312.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsSHIFT-JIS.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsCP949.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsCP1251.lua
[2020/01/30 10:30:29] Available Language strings: 12,1; 25,1; 7,1; 16,1; 4,2; 18,1; 10,1; 9,2; 17,1;
[2020/01/30 10:30:29] System Language: 9 1
[2020/01/30 10:30:29] Failed to read product language from registry
[2020/01/30 10:30:29] Update Language: 9 2
[2020/01/30 10:30:29] clientScript:SDL update engine : 54664
[2020/01/30 10:30:29] ParseCommandLine: Command line entries 1
[2020/01/30 10:30:29] 1) /background
[2020/01/30 10:30:29] Using UpdateServerLive
[01/30/2020 10:30:29] Error An error occurred when trying to download the server file. Server ID: UpdateServerLive : An error occurred while trying to open the HTTP file. (3611)
[01/30/2020 10:30:29] Error A connection with the server could not be established
(3611)
[01/30/2020 10:30:29] Error Script: Client Script, [251]: if TrueUpdate.GetServerFile(serverName, showRestartDialog, downloadCallBack) then (3611)
[01/30/2020 10:30:29] Error Script: Client Script, [456]: Application.SetLastError(lastError) (3611)
[2020/01/30 10:30:29] Information about the automatic update could not be downloaded. The update server may not be available. An error occurred while trying to open the HTTP file.
[01/30/2020 14:27:01] Success Update started: C:\ProgramData\SDL\SDL Trados Studio\Studio5\Updates\StudioUpdateClient.exe
[01/30/2020 14:27:01] Notice Update engine version: 3.5.2.0
[01/30/2020 14:27:01] Notice Product: SDL Trados Studio
[01/30/2020 14:27:01] Success Language set: Primary = 9, Secondary = 2
[01/30/2020 14:27:01] Success Load plugin: C:\Users\ruth_\AppData\Local\Temp\_ir_tu2_temp_8\LuaCOM.lmd
[01/30/2020 14:27:01] Success Load plugin: C:\Users\ruth_\AppData\Local\Temp\_ir_tu2_temp_8\AutoupdateExtensions.lmd
[01/30/2020 14:27:01] Success Include script: _TU20_Global_Functions.lua
[01/30/2020 14:27:01] Success Include script: ClientServerCommon.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsCP1252.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsGB2312.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsSHIFT-JIS.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsCP949.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsCP1251.lua
[2020/01/30 14:27:02] Available Language strings: 12,1; 25,1; 7,1; 16,1; 4,2; 18,1; 10,1; 9,2; 17,1;
[2020/01/30 14:27:02] System Language: 9 1
[2020/01/30 14:27:02] Failed to read product language from registry
[2020/01/30 14:27:02] Update Language: 9 2
[2020/01/30 14:27:02] clientScript:SDL update engine : 54664
[2020/01/30 14:27:02] ParseCommandLine: Command line entries 1
[2020/01/30 14:27:02] 1) /background
[2020/01/30 14:27:02] Using UpdateServerLive
[01/30/2020 14:27:02] Error An error occurred when trying to download the server file. Server ID: UpdateServerLive : An error occurred while trying to open the HTTP file. (3611)
[01/30/2020 14:27:02] Error A connection with the server could not be established
(3611)
[01/30/2020 14:27:02] Error Script: Client Script, [251]: if TrueUpdate.GetServerFile(serverName, showRestartDialog, downloadCallBack) then (3611)
[01/30/2020 14:27:02] Error Script: Client Script, [456]: Application.SetLastError(lastError) (3611)
[2020/01/30 14:27:02] Information about the automatic update could not be downloaded. The update server may not be available. An error occurred while trying to open the HTTP file.
When I click on the link you posted, I see this message in plain text:
<p>This release includes enhancements and bug fixes for SDL Trados Studio 2017 SR1.</p> <p>Cette version comprend des améliorations et des correctifs pour SDL Trados Studio 2017 SR1.</p> <p>Dieses Update enthält Verbesserungen und Fehlerbereinigungen für SDL Trados Studio 2017 SR1.</p> <p>Este lanzamiento incluye mejoras y correcciones de errores para SDL Trados Studio 2017 SR1.</p> <p>このリリースには SDL Trados Studio 2017 SR1 の追加機能やバグ修正が含まれます。</p> <p>此版本包含 SDL Trados Studio 2017 SR1 的增强功能并已修复漏洞。</p> <p>Questa versione include miglioramenti e correzioni di bug per SDL Trados Studio 2017 SR1.</p> <p>이 릴리스에는 SDL Trados Studio 2017 SR1 의 개선된 기능과 버그 픽스가 포함되어 있습니다.</p> <p>Данная версия включает дополнительные возможности и исправления ошибок для SDL Trados Studio 2017 SR1.</p> gateway.sdl.com/.../communityknowledge {84815514-06EE-4DDE-92BF-848E60DD2F6C} 14.1.10018.54792 SDLTradosStudio2017_SR1_54792.exe 389 MB 255502E9E724F19C95384DAF4A9C09F6
Does any of that help at all?
Many thanks,
Ruth
Hi David.
Here are the log entries for yesterday:
01/30/2020 10:30:28] Success Update started: C:\ProgramData\SDL\SDL Trados Studio\Studio5\Updates\StudioUpdateClient.exe
[01/30/2020 10:30:28] Notice Update engine version: 3.5.2.0
[01/30/2020 10:30:28] Notice Product: SDL Trados Studio
[01/30/2020 10:30:28] Success Language set: Primary = 9, Secondary = 2
[01/30/2020 10:30:28] Success Load plugin: C:\Users\ruth_\AppData\Local\Temp\_ir_tu2_temp_6\LuaCOM.lmd
[01/30/2020 10:30:28] Success Load plugin: C:\Users\ruth_\AppData\Local\Temp\_ir_tu2_temp_6\AutoupdateExtensions.lmd
[01/30/2020 10:30:28] Success Include script: _TU20_Global_Functions.lua
[01/30/2020 10:30:28] Success Include script: ClientServerCommon.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsCP1252.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsGB2312.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsSHIFT-JIS.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsCP949.lua
[01/30/2020 10:30:29] Success Include script: LanguageStringsCP1251.lua
[2020/01/30 10:30:29] Available Language strings: 12,1; 25,1; 7,1; 16,1; 4,2; 18,1; 10,1; 9,2; 17,1;
[2020/01/30 10:30:29] System Language: 9 1
[2020/01/30 10:30:29] Failed to read product language from registry
[2020/01/30 10:30:29] Update Language: 9 2
[2020/01/30 10:30:29] clientScript:SDL update engine : 54664
[2020/01/30 10:30:29] ParseCommandLine: Command line entries 1
[2020/01/30 10:30:29] 1) /background
[2020/01/30 10:30:29] Using UpdateServerLive
[01/30/2020 10:30:29] Error An error occurred when trying to download the server file. Server ID: UpdateServerLive : An error occurred while trying to open the HTTP file. (3611)
[01/30/2020 10:30:29] Error A connection with the server could not be established
(3611)
[01/30/2020 10:30:29] Error Script: Client Script, [251]: if TrueUpdate.GetServerFile(serverName, showRestartDialog, downloadCallBack) then (3611)
[01/30/2020 10:30:29] Error Script: Client Script, [456]: Application.SetLastError(lastError) (3611)
[2020/01/30 10:30:29] Information about the automatic update could not be downloaded. The update server may not be available. An error occurred while trying to open the HTTP file.
[01/30/2020 14:27:01] Success Update started: C:\ProgramData\SDL\SDL Trados Studio\Studio5\Updates\StudioUpdateClient.exe
[01/30/2020 14:27:01] Notice Update engine version: 3.5.2.0
[01/30/2020 14:27:01] Notice Product: SDL Trados Studio
[01/30/2020 14:27:01] Success Language set: Primary = 9, Secondary = 2
[01/30/2020 14:27:01] Success Load plugin: C:\Users\ruth_\AppData\Local\Temp\_ir_tu2_temp_8\LuaCOM.lmd
[01/30/2020 14:27:01] Success Load plugin: C:\Users\ruth_\AppData\Local\Temp\_ir_tu2_temp_8\AutoupdateExtensions.lmd
[01/30/2020 14:27:01] Success Include script: _TU20_Global_Functions.lua
[01/30/2020 14:27:01] Success Include script: ClientServerCommon.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsCP1252.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsGB2312.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsSHIFT-JIS.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsCP949.lua
[01/30/2020 14:27:01] Success Include script: LanguageStringsCP1251.lua
[2020/01/30 14:27:02] Available Language strings: 12,1; 25,1; 7,1; 16,1; 4,2; 18,1; 10,1; 9,2; 17,1;
[2020/01/30 14:27:02] System Language: 9 1
[2020/01/30 14:27:02] Failed to read product language from registry
[2020/01/30 14:27:02] Update Language: 9 2
[2020/01/30 14:27:02] clientScript:SDL update engine : 54664
[2020/01/30 14:27:02] ParseCommandLine: Command line entries 1
[2020/01/30 14:27:02] 1) /background
[2020/01/30 14:27:02] Using UpdateServerLive
[01/30/2020 14:27:02] Error An error occurred when trying to download the server file. Server ID: UpdateServerLive : An error occurred while trying to open the HTTP file. (3611)
[01/30/2020 14:27:02] Error A connection with the server could not be established
(3611)
[01/30/2020 14:27:02] Error Script: Client Script, [251]: if TrueUpdate.GetServerFile(serverName, showRestartDialog, downloadCallBack) then (3611)
[01/30/2020 14:27:02] Error Script: Client Script, [456]: Application.SetLastError(lastError) (3611)
[2020/01/30 14:27:02] Information about the automatic update could not be downloaded. The update server may not be available. An error occurred while trying to open the HTTP file.
When I click on the link you posted, I see this message in plain text:
<p>This release includes enhancements and bug fixes for SDL Trados Studio 2017 SR1.</p> <p>Cette version comprend des améliorations et des correctifs pour SDL Trados Studio 2017 SR1.</p> <p>Dieses Update enthält Verbesserungen und Fehlerbereinigungen für SDL Trados Studio 2017 SR1.</p> <p>Este lanzamiento incluye mejoras y correcciones de errores para SDL Trados Studio 2017 SR1.</p> <p>このリリースには SDL Trados Studio 2017 SR1 の追加機能やバグ修正が含まれます。</p> <p>此版本包含 SDL Trados Studio 2017 SR1 的增强功能并已修复漏洞。</p> <p>Questa versione include miglioramenti e correzioni di bug per SDL Trados Studio 2017 SR1.</p> <p>이 릴리스에는 SDL Trados Studio 2017 SR1 의 개선된 기능과 버그 픽스가 포함되어 있습니다.</p> <p>Данная версия включает дополнительные возможности и исправления ошибок для SDL Trados Studio 2017 SR1.</p> gateway.sdl.com/.../communityknowledge {84815514-06EE-4DDE-92BF-848E60DD2F6C} 14.1.10018.54792 SDLTradosStudio2017_SR1_54792.exe 389 MB 255502E9E724F19C95384DAF4A9C09F6
Does any of that help at all?
Many thanks,
Ruth
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