Hallo,
aus heiterem Himmel - oder nach Windows Update? - startet mein Trados Studio 2019 nicht mehr. Zunächst scheint es zu laden, aber dann erscheint die Fehlermeldung: "Das System kann die angegebene Datei nicht finden". Habe bereits die Installation repariert und auch Trados neu installiert, aber ohne Erfolg. Weiß jemand Rat?
Try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0
So the path would become this:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old
If you can't find this folder then you need to unhide your hidden files/folders:
https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/
If that doesn't work you might have to recreate your project and pre-translate from your TM. This sort of thing can happen if you have Anti-Virus software, or maybe disk maintenance software, that is not configured correctly. So it can delete temporary files that Studio is still using.
Paul Filkin | RWS Group
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Hi Paul, as renaming the 15.0.0.0 folder didn't work, I now uninstalled Trados Studio 19 and erased every trace of it in my registry before re-installing it. Now, at least, starting Trados shows "some" reaction. The product activation window opens but when I click the button "Activate", I get the following error message: "Der angeforderte Dienst ist nicht verfügbar: Sdl.Desktop.Platform.Services.ITelemetryService.". In English it should be something like "The service 'Sdl.Desktop.Platform.Services.ITelemetryService' could not be started/is not available.". I searched the community, the knowledge base and the internet, but the solutions and workarounds I found were pretty much the same as the one you gave me. I tried them all but it still doesn't work.
Can you help?
Thanks,
Gunther
Hi Paul, as renaming the 15.0.0.0 folder didn't work, I now uninstalled Trados Studio 19 and erased every trace of it in my registry before re-installing it. Now, at least, starting Trados shows "some" reaction. The product activation window opens but when I click the button "Activate", I get the following error message: "Der angeforderte Dienst ist nicht verfügbar: Sdl.Desktop.Platform.Services.ITelemetryService.". In English it should be something like "The service 'Sdl.Desktop.Platform.Services.ITelemetryService' could not be started/is not available.". I searched the community, the knowledge base and the internet, but the solutions and workarounds I found were pretty much the same as the one you gave me. I tried them all but it still doesn't work.
Can you help?
Thanks,
Gunther
I suggest you log a case and the support team will sort this out for you.
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for your support. I logged a ticket and keep you posted.
Best,
Gunther
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