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MultiTerm error with termbases

Mikko Valkonen

Our endusers are having issues with MultiTerm. Error message says

"A connection to SDL MultiTerm Server unknown could not be established."

They had subscription for GroupShare Cloud but it has expired.

We have tried this guide, gateway.sdl.com/.../communityknowledge, with one user but she says it didn't resolve the issue.

Instead it created some new issues for her. For example when creating a new termbase, application gives error message

"Error processing command line arguments: Method not found: Sdl.MultiTerm.Client.Connectors.ServerPrivilege Sdl.MultiTerm.Client.Connectors.ServerProxy.LogIn(System.String, System.String, System.String, Boolean, Boolean, Sdl.Enterprise2.MultiTerm.Client.IdentityModel.PersistOption)."

Repair installation for MultiTerm was done via SCCM with commandline msiexec.exe /fa "MTStudio15.msi" /q (is this enough...)

Any ideas how to resolve this. Teaching should continue next week..
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  • 0 in reply to Paul

    Hi.

    Sorry, version is 2019. 
    She already did this as it was part of the support guide which I mentioned. Maybe I'll need to take a remote control for her computer if the folder was correct one, I'll confirm this later. 
  • 0 in reply to Mikko Valkonen

    Ok,
    Confirm, right folder was renamed.
    After that, we renamed all SDL folders (AppData\Local\SDL and \Roaming\SDL)
    No luck with this.
    Then, we reinstalled all applications. Doesn't still work.

    At the sametime, I installed this to other computer, works well in fresh installation / user.

    Here's more info about the error:

    <SDLErrorDetails time="23.10.2020 13.37.12">
      <ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established.

    Please check your connection settings</ErrorMessage>
      <Exception>
        <Type>System.MissingMethodException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <HelpLink />
        <Source>Sdl.MultiTerm.COM</Source>
        <HResult>-2146233069</HResult>
        <StackTrace><![CDATA[   at Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
       at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
       at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
       at Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
       at Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]></StackTrace>
      </Exception>
      <Environment>
        <ProductName>SDL MultiTerm</ProductName>
        <ProductVersion>MultiTerm15</ProductVersion>
        <EntryAssemblyFileVersion>15.0.1.43891</EntryAssemblyFileVersion>
        <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem>
        <ServicePack>NULL</ServicePack>
        <OperatingSystemLanguage>1033</OperatingSystemLanguage>
        <CodePage>1252</CodePage>
        <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
        <ConnectedToNetwork>True</ConnectedToNetwork>
        <PhysicalMemory>16669240 MB</PhysicalMemory>
      </Environment>
    </SDLErrorDetails>
  • 0 in reply to Paul

    Forget to mention earlier that it doesn't work with a new user aswell. So the issue is not with the user profile. Any ideas?