• State Suggested Answer
  • Replies 5 replies
  • Answers 2 answers
  • Subscribers 304 subscribers
  • Views 1471 views
  • Users 0 members are here
Options
Related

MultiTerm error with termbases

Mikko Valkonen

Our endusers are having issues with MultiTerm. Error message says

"A connection to SDL MultiTerm Server unknown could not be established."

They had subscription for GroupShare Cloud but it has expired.

We have tried this guide, gateway.sdl.com/.../communityknowledge, with one user but she says it didn't resolve the issue.

Instead it created some new issues for her. For example when creating a new termbase, application gives error message

"Error processing command line arguments: Method not found: Sdl.MultiTerm.Client.Connectors.ServerPrivilege Sdl.MultiTerm.Client.Connectors.ServerProxy.LogIn(System.String, System.String, System.String, Boolean, Boolean, Sdl.Enterprise2.MultiTerm.Client.IdentityModel.PersistOption)."

Repair installation for MultiTerm was done via SCCM with commandline msiexec.exe /fa "MTStudio15.msi" /q (is this enough...)

Any ideas how to resolve this. Teaching should continue next week..
Rate translation
×
Suggest better translation
×
Parents
  • 0

    It's helpful if you tell which version of the software.  I'll assume 2021...

    You may have to do a MultiTerm reset and it might help. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm16

    If it's not 2021 change the 16 for 15 if it's 2019 for example.  You'll find the number when you try to navigate to this folder.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Hi.

    Sorry, version is 2019. 
    She already did this as it was part of the support guide which I mentioned. Maybe I'll need to take a remote control for her computer if the folder was correct one, I'll confirm this later. 
  • 0 in reply to Mikko Valkonen

    Ok,
    Confirm, right folder was renamed.
    After that, we renamed all SDL folders (AppData\Local\SDL and \Roaming\SDL)
    No luck with this.
    Then, we reinstalled all applications. Doesn't still work.

    At the sametime, I installed this to other computer, works well in fresh installation / user.

    Here's more info about the error:

    <SDLErrorDetails time="23.10.2020 13.37.12">
      <ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established.

    Please check your connection settings</ErrorMessage>
      <Exception>
        <Type>System.MissingMethodException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <HelpLink />
        <Source>Sdl.MultiTerm.COM</Source>
        <HResult>-2146233069</HResult>
        <StackTrace><![CDATA[   at Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
       at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
       at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
       at Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
       at Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]></StackTrace>
      </Exception>
      <Environment>
        <ProductName>SDL MultiTerm</ProductName>
        <ProductVersion>MultiTerm15</ProductVersion>
        <EntryAssemblyFileVersion>15.0.1.43891</EntryAssemblyFileVersion>
        <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem>
        <ServicePack>NULL</ServicePack>
        <OperatingSystemLanguage>1033</OperatingSystemLanguage>
        <CodePage>1252</CodePage>
        <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
        <ConnectedToNetwork>True</ConnectedToNetwork>
        <PhysicalMemory>16669240 MB</PhysicalMemory>
      </Environment>
    </SDLErrorDetails>
Reply
  • 0 in reply to Mikko Valkonen

    Ok,
    Confirm, right folder was renamed.
    After that, we renamed all SDL folders (AppData\Local\SDL and \Roaming\SDL)
    No luck with this.
    Then, we reinstalled all applications. Doesn't still work.

    At the sametime, I installed this to other computer, works well in fresh installation / user.

    Here's more info about the error:

    <SDLErrorDetails time="23.10.2020 13.37.12">
      <ErrorMessage>A connection to SDL MultiTerm Server unknown could not be established.

    Please check your connection settings</ErrorMessage>
      <Exception>
        <Type>System.MissingMethodException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <HelpLink />
        <Source>Sdl.MultiTerm.COM</Source>
        <HResult>-2146233069</HResult>
        <StackTrace><![CDATA[   at Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
       at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
       at Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
       at Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
       at Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]></StackTrace>
      </Exception>
      <Environment>
        <ProductName>SDL MultiTerm</ProductName>
        <ProductVersion>MultiTerm15</ProductVersion>
        <EntryAssemblyFileVersion>15.0.1.43891</EntryAssemblyFileVersion>
        <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem>
        <ServicePack>NULL</ServicePack>
        <OperatingSystemLanguage>1033</OperatingSystemLanguage>
        <CodePage>1252</CodePage>
        <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
        <ConnectedToNetwork>True</ConnectedToNetwork>
        <PhysicalMemory>16669240 MB</PhysicalMemory>
      </Environment>
    </SDLErrorDetails>
Children
No Data