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I have the same problem as Stepan Konev, but cannot see any answer that would help me sort out the issue. Looks like SDL needs to fix issues with the licensing server
I have the same problem as Stepan Konev, but cannot see any answer that would help me sort out the issue. Looks like SDL needs to fix issues with the licensing server
Someone from SDL will contact you with a case number I'm sure but you can also use the chatbot that appears in this window - click on the green link below right if it's not already open...
or contact SDL via the online chat here:
https://www.sdltrados.com/contact/chat.html
All the best,
Ali 
Hello,
All you need to do from here in order to generate the 2021 license is to click on the Process Upgrade button.
Thanks,
Sorin
That's what I keep doing and it then takes me back to the screen shown above where I start a new round. So it's not that straight-forward
Diemut Remshard Support Case Id : 00544706. Support case has been logged for your assistance. Please check your SDL Community email address for updates.