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Cannot install SDL Studio 2014 SP2 in Win 10 Pro (64 bits)

Guillermo Matías Gumucio
Why can I install Studio 2014 SP2 in a new machine? (Intel Core i5-8265U, 8 GB RAM, Win 10 Pro 64 bits)
It generates an error when downloading some components (Visual Basic, Framework, etc.) required. It should be no problem, but somehow it can't download them. Please see the error log attached.
The error message itself says: "An error occurred downloading the following resource:

http://downloadcentre.sdl.com/prerequisites/DotNetFX35SP1/Tools/clwireg.exe"

It doesn't even begin to download any files.
I have already tried the steps given by Steven Whale here but no deal, I keep getting the same error messages.
Btw, I did all the deactivation process OK in the old machine and it appears as available in my SDL Account, but am struggling with the most simple of all, this new installation.
Thank you very much for you help.
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    Support Case Id : 00574379. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Thank you, Paul.

    Btw, forgot to attach the log file in the original post, sorry about that. Here it is.

    Fullscreen install.log Download 
    The following properties have been set:

Property: [AdminUser] = true {boolean}

Property: [InstallMode] = SpecificSite {string}

Property: [NTProductType] = 1 {int}

Property: [ProcessorArchitecture] = AMD64 {string}

Property: [VersionNT] = 6.2.0 {version}

Running checks for package 'Windows Installer 4.5', phase BuildList

Looking up path for special folder 'WindowsFolder'

Running check with folder 'C:\Windows\System32' and file 'msi.dll'

Attempting to find file 'C:\Windows\System32\msi.dll'

File version is '5.0.18362.1171'

Setting value '5.0.18362.1171 {version}' for property 'VersionMsiDll'

The following properties have been set for package 'Windows Installer 4.5':

Property: [VersionMsiDll] = 5.0.18362.1171 {version}

Running checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true

Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe' is 'Bypass'

Running checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true

Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB958655-v2-x86-ENU.exe' is 'Bypass'

Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true

Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe' is 'Bypass'

Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true

Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB958655-v2-x86-ENU.exe' is 'Bypass'

Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true

Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe' is 'Bypass'

Running checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22299': true

Result of checks for command 'WindowsInstaller4_5\WindowsServer2003.WindowsXP-KB958655-v2-x64-ENU.exe' is 'Bypass'

Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': true

Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x86.MSU' is 'Bypass'

Running checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU'

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsiDll' and value '4.5.6001.22308': true

Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB958655-v2-x64.MSU' is 'Bypass'

'Windows Installer 4.5' RunCheck result: No Install Needed

Running checks for package 'Windows Imaging Component (32-bit)', phase BuildList

Looking up path for special folder 'WindowsFolder'

Running check with folder 'C:\Windows\system32' and file 'PhotoMetadataHandler.dll'

Attempting to find file 'C:\Windows\system32\PhotoMetadataHandler.dll'

File version is '6.2.18362.1'

Setting value '6.2.18362.1 {version}' for property 'VersionPMHdll32'

Looking up path for special folder 'WindowsFolder'

Running check with folder 'C:\Windows\system64' and file 'PhotoMetadataHandler.dll'

Unable to find directory 'C:\Windows\system64'

Not setting value for property 'VersionPMHdll64'

Reading value 'ProductName' of registry key 'HKLM\Software\Microsoft\Windows NT\CurrentVersion'

Read string value 'Windows 10 Enterprise'

Setting value 'Windows 10 Enterprise {string}' for property 'WindowsProductName'

The following properties have been set for package 'Windows Imaging Component (32-bit)':

Property: [VersionPMHdll32] = 6.2.18362.1 {version}

Property: [WindowsProductName] = Windows 10 Enterprise {string}

Running checks for command 'Windows Imaging Component\wic_x86_enu.exe'

Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false

Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': true

Result of checks for command 'Windows Imaging Component\wic_x86_enu.exe' is 'Bypass'

Running checks for command 'Windows Imaging Component\wic_x64_enu.exe'

Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false

Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false

Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.2.0': false

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '5.3.0': true

Result of checks for command 'Windows Imaging Component\wic_x64_enu.exe' is 'Bypass'

'Windows Imaging Component (32-bit)' RunCheck result: No Install Needed

Running checks for package '.NET Framework 3.5 SP1', phase BuildList

Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'

Unable to read registry value

Not setting value for property 'DotNet35SP'

The following properties have been set for package '.NET Framework 3.5 SP1':

Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'

Skipping ByPassIf because Property 'DotNet35SP' was not defined

Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false

Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false

Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false

Result of running operator 'ValueEqualTo' on property 'ProcessorArchitecture' and value 'IA64': false

Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Install'

'.NET Framework 3.5 SP1' RunCheck result: Install Needed

Running checks for package 'Microsoft Visual C++ 2005 Redistributable SP1', phase BuildList

Running MsiProductCheck with ProductCode '{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}'

MsiQueryProductState returned '-1'

Setting value '-1 {int}' for property 'VCRedistInstalled'

The following properties have been set for package 'Microsoft Visual C++ 2005 Redistributable SP1':

Property: [VCRedistInstalled] = -1 {int}

Running checks for command 'VCRedist2005SP1-KB2538242\vcredist_x86.exe'

Result of running operator 'ValueGreaterThanEqualTo' on property 'VCRedistInstalled' and value '3': false

Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false

Skipping FailIf because Property 'Version9X' was not defined

Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.00': false

Result of checks for command 'VCRedist2005SP1-KB2538242\vcredist_x86.exe' is 'Install'

'Microsoft Visual C++ 2005 Redistributable SP1' RunCheck result: Install Needed

Running checks for package 'Microsoft .NET Framework 4 (x86 and x64)', phase BuildList

Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v4\Full'

Read string value '4.8.03752'

Setting value '4.8.03752 {string}' for property 'DotNet40Full_TargetVersion'

The following properties have been set for package 'Microsoft .NET Framework 4 (x86 and x64)':

Property: [DotNet40Full_TargetVersion] = 4.8.03752 {string}

Running checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe'

Result of running operator 'ValueEqualTo' on property 'InstallMode' and value 'HomeSite': false

Result of running operator 'VersionGreaterThanOrEqualTo' on property 'DotNet40Full_TargetVersion' and value '4.0.30129': true

Result of checks for command 'DotNetFX40\dotNetFx40_Full_x86_x64.exe' is 'Bypass'

Running checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe'

Result of running operator 'ValueNotEqualTo' on property 'InstallMode' and value 'HomeSite': true

Result of checks for command 'DotNetFX40\dotNetFx40_Full_setup.exe' is 'Bypass'

'Microsoft .NET Framework 4 (x86 and x64)' RunCheck result: No Install Needed

EULA for components '.NET Framework 3.5 SP1' was accepted.

Installation of components 'Microsoft Visual C++ 2005 Redistributable SP1' was accepted.

Copying files to temporary directory "C:\Users\guijo\AppData\Local\Temp\VSDB02.tmp\"

Downloading files to "C:\Users\guijo\AppData\Local\Temp\VSDB02.tmp\"

(11/01/2021 10:31:10) Downloading 'DotNetFX35SP1\Tools\clwireg.exe' from 'http://downloadcentre.sdl.com/prerequisites/DotNetFX35SP1/Tools/clwireg.exe' to 'C:\Users\guijo\AppData\Local\Temp\VSDB02.tmp\'

Download completed at 11/01/2021 10:31:14

Downloading failed with HRESULT=-2146697211

(11/01/2021 10:31:47) Downloading 'DotNetFX35SP1\Tools\clwireg.exe' from 'http://downloadcentre.sdl.com/prerequisites/DotNetFX35SP1/Tools/clwireg.exe' to 'C:\Users\guijo\AppData\Local\Temp\VSDB02.tmp\'

Download completed at 11/01/2021 10:31:51

Downloading failed with HRESULT=-2146697211

  • 0

    Hy. I've got the same problem. Do you receive any help from sdl trados?
  • 0

    Hy. I've got the same problem. Do you receive any help from sdl trados?
  • 0 in reply to Marine Père

    Hello

    Please ensure you have .net framework 3.5 installed

    https://www.microsoft.com/en-us/download/details.aspx?id=25150

    Then navigate to the following folder

    C:\ProgramData\SDL\SDL Trados Studio\Studio3\Updates and run the update client

    Screenshot showing a folder with files named SdlUpdateClient.config, SdlUpdateClient.dat, SdlUpdateClient.exe, and UpdateLog.txt.

    If this still doesn't work- please start a new thread and add the error stack

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 12:09 PM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Lydia Simplicio

    I don't understand. Where can I find the

    C:\ProgramData\SDL\SDL Trados Studio\Studio3\Updates and run the update client

    File explorer window showing contents of the SDL Trados Studio updates folder with SdlUpdateClient.exe highlighted.

    ?

    I've got the sdl Trados studio 2014 version?
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 12:09 PM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Marine Père

    I have the same problem.  I installed .net  framework 3.5. I also don't know where to find that C:\ProgramData\SDL\SDL Trados Studio\Studio3\Updates and run the update client
  • 0 in reply to Marine Père

     

    Marine Père said:

    I don't understand. Where can I find the

    C:\ProgramData\SDL\SDL Trados Studio\Studio3\Updates and run the update client

    Ann Marie Bohan said:
    I have the same problem.  I installed .net  framework 3.5. I also don't know where to find that C:\ProgramData\SDL\SDL Trados Studio\Studio3\Updates and run the update client

    The path Steve provided here is the path to the location of this file for Studio 2014.  If you cannot find this I suggest you do as he also suggested and create a new thread to ask this question.  We can involve a support Engineer to help with this if you create a new thread because we have an automated solution for doing this that will not work when you tack your problems onto the end of another's post.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub