Blasi Katarina

Use the instructions in here, but adjust to suit whatever version of Multiterm you are trying to use:

https://gateway.sdl.com/apex/communityknowledge?articleName=Error-message-when-installing-SDL-MultiTerm-Extract-Set-up-has-detected-a-higher-version-of-this-product-already-installed-If-you-still-wish-to-install-this-version-you-must-remove-the-other-version-first

It's always helpful to provide details of the software version you are working with so it's possible to provide more helpful answers.

Hello, Thank you very much I will try with these instructions, I am using SDL Trados 2021.

Blasi Katarina

Great... thank you.  I also think this article might be a better approach.  Apologies for the first one:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029228

For 2021 do this:

1. Check that all the prerequisites are available on your computer and install any missing components:
   NOTE: Open the Dependencies folder. By default this folder is available in: C:\ProgramData\Package Cache\SDL\Dependencies 
   • Prerequisites for MultiTerm 2021:
     • 2019_vcredist_x86.exe
     • jre-8u111-windows-i586.exe
     • 2013_vcredist_x86.exe
     • 2008_SP1_vcredist_x86.exe
     • 2005_vcredist_x86.exe
     • 2010_vcredist_x86.exe
     • o2007PIA.msi
     • o2003PIA.msi
     • 2017_vcredist_x86.exe
     • OpenXMLSDKV25.msi
     • NDP452-KB2901907-x86-x64-AllOS-ENU.exe
     • Microsoft WSE 2.0 SP3 Runtime.msi
2. Install the main components of MultiTerm:
   • All separate installers are available in the Modules folder: 
     • SDL MultiTerm Desktop 2021 (or higher): c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2021SR1\Modules:
       • MTConvert16.msi (SDL MultiTerm Convert)
       • MTCore16.msi(SDL MultiTerm Core Components)
       • MTStudio16.msi (SDL MultiTerm Desktop)
       • MTWidget16.msi (SDL MultiTerm Widget)

After installing all prerequisites and the main components MultiTerm should work correctly on your computer.  If it doesn't let us know and we'll log a case so a support engineer can help you with this.