Hi there,
I upgraded from Studio 2019 from 2017 Studio Freelance from within my SDL account the other day and downloaded it along with Multiterm 2019. however, I cannot open either of the .exe files (for Studio 2019 or Multiterm 2019) that I saved to my desktop. The above message comes up in a window with a blue background.
The version I downloaded was SDLTradosStudio2019_SR2_15.2.8.3007.exe and the version of multiterm is SDLMultitermDesktop2019_56482.exe
I looked for info on line and followed certain instructions for one possible solution but it made no difference. I gave it a break until today but I really want to get this fixed.
Could someone please tell me what I need to do? Thank you.
I have not changed computers since first buying a Trados licence and I have previously installed 2015 and as I say above 2017 which I upgraded from without a major issue.
I do not have a support contract so am hoping I can get help here.
Thanks in advance
Anne Maria