Hello Marc-Andre Tittley-Proulx ,

I'm not sure how we can help here, if the problem has already been identified as a specific MSOffice 365 issue.

Hi Steven,

Thank you for swift response. This issue is currently affecting a lot of users here.

We're currently in the processing of reverting to our previous version of Office to test and find the exact root cause. Here are the steps that is causing the issue.

From your experience, what usually causes RPC issues and what fixes it?

Please advise,

Thank you.

 Hello Marc-Andre Tittley-Proulx  

This is not something that has arisen very often, but after a little research, this appears to be a local (permissions issue) and is Windows-based

Studio is looking to make a call to the Cloud, but is prevented from doing so it appears by the local permissions/firewall etc

Hopefully this article sheds a little more light on this for you

https://www.ionos.co.uk/digitalguide/server/configuration/the-rpc-server-is-unavailable/

Hi Steven,

I apologies for the late reply. We've been testing things on our end.

We tried the fixes on the link you provided and we have the rights settings. We also tried with the firewall being deactivated.

We tried re-installing O365. It worked at first, but after a reboot the error showed up again.

Here's the error logs:

Faulting application name: WINWORD.EXE, version: 16.0.13127.21348, time stamp: 0x604410c1
Faulting module name: wwlib.dll, version: 16.0.13127.21338, time stamp: 0x60423f0c
Exception code: 0xc0000005
Fault offset: 0x0088d4a2
Faulting process ID: 0x1c28
Faulting application start time: 0x01d72b1563839d1f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\wwlib.dll
Report ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Faulting package full name:

Faulting application name: WINWORD.EXE, version: 16.0.13127.21348, time stamp: 0x604410c1
Faulting module name: wwlib.dll, version: 16.0.13127.21338, time stamp: 0x60423f0c
Exception code: 0xc0000005
Fault offset: 0x0088d4a2
Faulting process ID: 0x2dbc
Faulting application start time: 0x01d72b158445631b
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\wwlib.dll
Report ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Faulting package full name:
Faulting package-relative application ID:

We're honestly completely lost.

Thank you.

Hi Steven,

I apologies for the late reply. We've been testing things on our end.

We tried the fixes on the link you provided and we have the rights settings. We also tried with the firewall being deactivated.

We tried re-installing O365. It worked at first, but after a reboot the error showed up again.

Here's the error logs:

Faulting application name: WINWORD.EXE, version: 16.0.13127.21348, time stamp: 0x604410c1
Faulting module name: wwlib.dll, version: 16.0.13127.21338, time stamp: 0x60423f0c
Exception code: 0xc0000005
Fault offset: 0x0088d4a2
Faulting process ID: 0x1c28
Faulting application start time: 0x01d72b1563839d1f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\wwlib.dll
Report ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Faulting package full name:

Faulting application name: WINWORD.EXE, version: 16.0.13127.21348, time stamp: 0x604410c1
Faulting module name: wwlib.dll, version: 16.0.13127.21338, time stamp: 0x60423f0c
Exception code: 0xc0000005
Fault offset: 0x0088d4a2
Faulting process ID: 0x2dbc
Faulting application start time: 0x01d72b158445631b
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\wwlib.dll
Report ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Faulting package full name:
Faulting package-relative application ID:

We're honestly completely lost.

Thank you.