Hello,
We recently purchased upgrades for our 5 SDL Trados Studio 2019 Professional Commuter licenses, to upgrade them to the 2021 version. When I try to deactivate them on the SDL License Manager to apply the upgrades, I get the following error message:
Provider error occurred, code: 0.
Revocation is not allowed for an expired license.
Yet, in the WlmAdmin console, all my licenses are active and have no End date. Is there a way around this?
Thanks a lot in advance.
Hello Marc-André Cliche
I`ve reset your license. Before activating the 2021 license on the server please do the following (on the licensing server):
Ensure that all SDL products are closed on the server.
1. Go to: C:\ProgramData\SDL\NetworkLicensingServer\2 and rename the "2" folder to "2_old".
The following step should be performed only if you DO NOT have other licenses hosted by SafeNet licensing system for other softwares!
2. Go to: C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT and rename the file lservrc to lservrc_old.
3. Open SafeNet License Manager (WlmAdmin) and check if the AllowTQA 2019 or ProfessionalEdition 2019 features are still listed under Subnet servers > your server name. If they are, right-click on each of them and select Remove Feature.
Thank you,
Sorin
It worked.
Thank you very much!
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