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Eventlog say:
Beschreibung:
Anwendung: SDLTradosStudio.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.IO.IOException
.NET 4.8 is installed.
Eventlog say:
Beschreibung:
Anwendung: SDLTradosStudio.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.IO.IOException
.NET 4.8 is installed.
Please perform a reset of your Studio and let us know how it goes from there https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669
If you have any questions, please let me know.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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Hi Elsa,
thanks for your fast answer. The problem exist direct after the 1st silent installation. Till now it's not clear where this failure comes from. I will test it with the reset but this should not be done, direct after the installation. There are even not all of these folders are existing because SDL Trados was never started. So e.g. no project folder is there.
Greets,
Michael
Did Studio not even show the main error dialogue, if it did can you add the stack trace?
Is there any logging in the C:\ProgramData\SDL\SDL Trados Studio\Studio16\logs folder?
Have you installed the latest c++ runtimes (2019 version) The latest supported Visual C++ downloads (microsoft.com)
There is more detail in the Enterprise Install guide gateway.sdl.com/.../communityknowledge
David Watson
Trados Development Team
Hi David,
no there is just nothing. ATM it is working sometimes and sometimes not. In an attemp where it was not working I renamed the folder
C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio
and after this it really started. In the folder was only 1 file.
So I reinstalled the pc and tried again: SLD starts without problems. So I am just doing a reinstall and try it again tomorrow. I will have then a look after logs folder. Didn't knew this before.
And yes, c++ is installed with "Microsoft_Visual C++_2015-2019_x86_EN". Your link is not working but I still have it. And yes, I am stoll working with the "SDL Trados Studio 2021 - Enterprise Deployment Guide".
Greets,
Michael
I think I just found the failure. I tink it is addicted with the XML which is copied into the appdata path. It will test it tomorrow and give here a feedback.
Good morning!
I found the failure. It was actually a problem with the UserSettings file. It should be in the path
C: \ Users \ <USERNAME> \ AppData \ Roaming \ SDL \ SDL Trados Studio \ Studio16
Copying didn't work properly and I got a file named "studio16" instead of the folder. This then interrupts the SDL installation.
It's working now. Thank you all for your help!
Greets,
Michael
