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translation provider threw exception

Marcello Barone

Hi,

We did and upgarde to Trados Studio 2021 a couple of months ago. The last friday, i did an upgrade of TM and only today we get this error "translation provider threw exception"

can someone can give a help please?

Regards

Marcello
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  • 0 in reply to Oana Nagy

    Hello Steven,

    Thanks for your quick reply. I already did the upgrade as mentioned here: How to upgrade a translation memory from an older version to a newer one? (sdl.com). When i try to open the file, i also get this error

    Error message in Trados Studio stating 'An error occurred when searching the Translation Memory. The TM may contain invalid Translation Units.' with Knowledge Base and Community buttons.
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    Generated Image Alt-Text
    [edited by: Trados AI at 12:44 PM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Marcello Barone

    Hello ,

    Please provide the full error stack as this often contains useful information

    Error message popup in Trados Studio with instructions: 1) Click on the icon, 2) Save the XML file to your desktop, 3) Add file to the thread.

    There are also further articles in relation to the latest error- depending on the status of the TM's

    https://gateway.sdl.com/CommunitySearchResults#gsc.tab=0&q=The%20TM%20may%20contain%20invalid%20translation%20units

    Oana Nagy | RWS Group

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    Generated Image Alt-Text
    [edited by: Trados AI at 12:44 PM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Oana Nagy

    Thanks for your help. Find the xml file

    Fullscreen 1184.sdlerror-2021727-16h12m50s.sdlerror.sdlerror.xml Download 
    <SDLErrorDetails time="27.07.2021 16:13:10">
  <ErrorMessage>An error occurred when searching the Translation Memory. The TM may contain invalid Translation Units.</ErrorMessage>
  <Exception>
    <Type>Sdl.LanguagePlatform.Core.LanguagePlatformException, Sdl.LanguagePlatform.Core, Version=1.6.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.LanguagePlatform.TranslationMemoryApi</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemoryLanguageDirection.GetTranslationUnits(RegularIterator& iterator)
   at Sdl.TranslationStudio.TranslationMemoryManager.RegularTmSearcher.RegularSearchJobRequest.Execute(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__47_0()
   at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.1.4.4184</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows Server 2012 R2 Datacenter</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>xxx</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>xxxx</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>10485172 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Marcello Barone

    Hi Steven,

    Did you find something wrong in the xml file? or maybe the SDLTM Repair will be a solution?