An error occured during operation. Please try again or send the following error code to technical support team: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Can anyone help me to fix my problem? I am using SDL Trados Studio 2021 Version TradosStudio2021SR1_16.1.8.4404 and yesterday, when I worked on a document I used preview when the problems started.

My error message:

<SDLErrorDetails time="17/08/2021 11:25:10">
<ErrorMessage>Failed to deactivate view 'Editor'.</ErrorMessage>
<Exception>
<Type>Sdl.Desktop.Platform.StudioException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.Desktop.Platform</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ at Sdl.Desktop.Platform.Implementation.StudioWindow.set_ActiveView(IViewReference value)
at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.SwitchToFileView()
at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart.<>c__DisplayClass19_0.<_control_DefaultAction>g__SwitchToFilesView|0()
at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart._control_DefaultAction(Object sender, EventArgs e)
at Sdl.Desktop.Common.DataList.OnDefaultAction(EventArgs e)
at Sdl.Desktop.Common.DataList.BodyControl.OnDoubleClick(EventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.UserControl.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
<InnerException>
<Type>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.Desktop.Platform</Source>
<HResult>-2146233079</HResult>
<StackTrace><![CDATA[ at Sdl.Desktop.Platform.AbstractViewPart.get_ViewPartSite()
at Sdl.Desktop.Platform.AbstractViewWithParts.SetViewPartCommandBarVisibility(Boolean visible)
at Sdl.Desktop.Platform.AbstractViewWithParts.OnDeactivate()
at Sdl.TranslationStudio.Editor.EditorView.OnDeactivate()
at Sdl.Desktop.Platform.Implementation.ViewSite.OnDeactivate()
at Sdl.Desktop.Platform.Implementation.StudioWindow.set_ActiveView(IViewReference value)]]></StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.8.4404</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>CONSTANZEANEFD0\constanze-andel</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>CONSTANZEANEFD0</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>3122516 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Removed the error text and added back as code.
[edited by: Paul at 3:34 PM (GMT 1) on 19 Aug 2021]

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Oana Nagy over 4 years ago +1 suggested

Hello Constanze Andel , I would first suggest Resetting Windows Layout - View Tab Reset Windows layout- then restart Studio. If the problem persists, please repair/reset Studio https://gateway.rws…

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0 Oana Nagy over 4 years ago

Hello Constanze Andel,

I would first suggest Resetting Windows Layout - View Tab Reset Windows layout- then restart Studio.

If the problem persists, please repair/reset Studio

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

Please let us know if this helps.

Oana Nagy | RWS Group

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0 Constanze Andel over 4 years ago in reply to Oana Nagy

Sorry, it has not worked for me. Here is the latest error code:

Latest error message:

<SDLErrorDetails time="17/08/2021 19:21:24">
<ErrorMessage>Unexpected exception when initializing view part Fragment Matches</ErrorMessage>
<Exception>
<Type>Sdl.Desktop.Platform.StudioException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.Desktop.Platform</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ at Sdl.Desktop.Platform.AbstractViewWithParts.EnsureViewPartSite(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ShowingViewPart(IViewWithParts view, IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnShowingViewPart(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.EnsureDockedViewPartControl(DockableControlPane pane)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartPane(IViewPartReference viewPartReference, DockingViewPartLayoutInfo layoutInfo)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.PopulateViewParts(Boolean reload)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.Init(IViewWithParts view)
at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
at Sdl.Desktop.Platform.WinForms.ViewPane.set_ViewReference(IViewReference value)
at Sdl.Desktop.Platform.WinForms.StudioWindowForm.UpdateActiveView()
at Sdl.Desktop.Platform.Implementation.StudioWindow.set_ActiveView(IViewReference value)
at Sdl.TranslationStudio.Editor.EditorService.SwitchToEditorView(Boolean rememberCurrentView)
at Sdl.TranslationStudio.Editor.EditorService.OpenImpl(IDocumentDescriptor[] descriptors, IAbstractEditor[] editors, IEditorConfiguration[] configurations)
at Sdl.TranslationStudio.Editor.EditorService.Open(IDocumentDescriptor descriptor)
at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFilesMerged(ITranslatableFile[] translatableFiles, WorkflowStage stage)
at Sdl.TranslationStudio.Common.Files.FileUtil.OpenTranslatableFilesMerged(IEditorService service, ITranslatableFile[] files, Nullable`1 workflowStage)
at Sdl.TranslationStudio.ProjectManagement.FilesView.Actions.AbstractOpenAction.InnerExecute(IMessageService messageService, IFilesViewService filesViewService, IEditorService editorService)
at Sdl.TranslationStudio.ProjectManagement.FilesView.Actions.AbstractOpenAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)
at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
<InnerException>
<Type>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.TranslationStudio.Editor</Source>
<HResult>-2146233079</HResult>
<StackTrace><![CDATA[ at Sdl.TranslationStudio.Editor.EditorService.get_TranslationMemoryWindow()
at Sdl.TranslationStudio.Editor.Subsegment.View.Wpf.SubsegmentMatchesViewPart.OnActiveDocumentChanged()
at Sdl.TranslationStudio.Editor.Subsegment.View.Wpf.SubsegmentMatchesViewPart.OnInit(IViewPartSite site, ISettingsGroup settings)
at Sdl.Desktop.Platform.AbstractViewPart.Init(IViewPartSite site, ISettingsGroup settings)
at Sdl.Desktop.Platform.AbstractViewWithParts.EnsureViewPartSite(IViewPartReference viewPartReference)]]></StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.8.4404</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>CONSTANZEANEFD0\constanze-andel</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>CONSTANZEANEFD0</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>3122516 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

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