Translate
Can you help me.
I can't reactivate the license for Trados Studio 2021
Thank you
Can you help me.
I can't reactivate the license for Trados Studio 2021
Thank you
Hellocatherine LALLEMAND
Your license is available for activation? What happens when trying to activate it?
If you receive an error message please send a screenshot.
Thank you,
Sorin
Hellocatherine LALLEMAND
Your license is available for activation? What happens when trying to activate it?
If you receive an error message please send a screenshot.
Thank you,
Sorin
Hello Sorin,
Thank you for your answer.
No, no error message.
The account is noted "available". But I can download the program.
However, the program doesn't work.
The error message is then "unexpected exception when initializing view part..".
So, all is blocked, and I cannot use Trados Studio 2021.
An unusable purchase.
Best regards
Catherine
Hello catherine LALLEMAND
Please make sure that all Windows updates are installed on your computer and then try to reset Studio to default settings as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669
Thank you,
Sorin
Hello Sorin Perta
Apparently, all Windows updates are installed on my computer. Windows 10.
Best regards
Catherine
Hello catherine LALLEMAND
Have you also tried to reset the Studio settings as described in the article I sent and it still doesn`t work?
Thank you,
Sorin
Hello,
Thank you for your answer.
I have uninstalled and then reinstalled Studio several times. And I have each times the same message.
Thank you
Catherine
Hello,
I believe that now it works. I am not sure, but I believe it. Thank you very much for all!
Now, just a question... Why my account notes that my license is still available and not used?
Thank you!!
Have a good day.
Catherine
Hello,
It was already available when you first opened this thread. To fix this please do the following:
Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox.
Thank you,
Sorin