Hellocatherine LALLEMAND

Your license is available for activation? What happens when trying to activate it?

If you receive an error message please send a screenshot.

Thank you,

Sorin

Hello Sorin,

Thank you for your answer.

No, no error message.

The account is noted "available". But I can download the program.

However, the program doesn't work. 

The error message is then "unexpected exception when initializing view part..".

So, all is blocked, and I cannot use Trados Studio 2021. 

An unusable purchase.

Best regards

Catherine

Hello catherine LALLEMAND

Please make sure that all Windows updates are installed on your computer and then try to reset Studio to default settings as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669

Thank you,

Sorin

Hello Sorin Perta

Apparently, all Windows updates are installed on my computer. Windows 10.

Best regards

Catherine

Hello Sorin Perta

Apparently, all Windows updates are installed on my computer. Windows 10.

Best regards

Catherine

Hello catherine LALLEMAND

Have you also tried to reset the Studio settings as described in the article I sent and it still doesn`t work?

Thank you,

Sorin

Hello,

Thank you for your answer.

I have uninstalled and then reinstalled Studio several times. And I have each times the same message.

Thank you

Catherine

Hello, 

I believe that now it works. I am not sure, but I believe it. Thank you very much for all! 

Now, just a question... Why my account notes that my license is still available and not used?

Thank you!!

Have a good day.

Catherine

Hello,

It was already available when you first opened this thread. To fix this please do the following: 

1. Close Studio.
2. Go to: C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.
4. Reactivate Studio.

Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 

Thank you,

Sorin