Michael Woolgar

It may also be related to the second thing in this KB so worth ruling out first:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0030267

Good afternoon, Paul. It is a pleasure to contact you again.
Your suggestion is valuable, as always, but I cannot find a way to discuss the matter with any admin staff. Can you please suggest how to connect with the appropriate department?
Thank you for your kind assistance.

Michael Woolgar

I was suggesting you try this first:

B. This error is related to the Language Cloud settings saved in SDL Trados Studio.   
Solution:
1. Close SDL Trados Studio
2. Go to  C:\Users\[USERNAME]\AppData\Roaming\SDL
          AppData is a hidden folder. Follow the steps described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033166 to uncover hidden folders. 
2. Find "LanguageCloud.bin" or "LanguageCloudMachineTranslation.bin"
3. Rename the file to LanguageCloud_OLD.bin or LanguageCloudMachineTranslation.bin_OLD
4. Start SDL Trados Studio and check if you can add Language Cloud machine translation to your translation.

If this doesn't work then I'll convert your problem to a support case and the team will contact you.

Michael Woolgar

Michael Woolgar said:

I cannot find a way to discuss the matter with any admin staff. Can you please suggest how to connect with the appropriate department?

If you don't wish to pay for a support contract then you are in the right place already :-)  If it is a licensing problem then we'll know after you validate the second option I shared earlier.  And then I'll put the right department in touch with you.

If you'd like a support contract then of course that option is open to you as well:

https://www.trados.com/support/premium-support.html

Thank you, Paul. The second option did not work. I followed your instructions implicitly, but the Language Cloud still indicates my subscription is expired.  I also tried to enter the SDL Language Cloud Account, but it also indicates that my subscription is blocked due to a Payment Error. Can you please advise where this "Error" can be rectified or paid? My account, No. 156517, is apparently valid until June 24, 2021.

Michael Woolgar Support Case Id : 00634686. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Good morning, Paul; The support case has been answered wherein my "LC subscription was extended to be valid until 23rd September 2022". The LC now appears to operate correctly, although I still don't understand what is this "subscription". At any rate, thank you very much for your kind assistance.