Michael Woolgar

It may also be related to the second thing in this KB so worth ruling out first:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0030267

Good afternoon, Paul. It is a pleasure to contact you again.
Your suggestion is valuable, as always, but I cannot find a way to discuss the matter with any admin staff. Can you please suggest how to connect with the appropriate department?
Thank you for your kind assistance.

Michael Woolgar

I was suggesting you try this first:

B. This error is related to the Language Cloud settings saved in SDL Trados Studio.   
Solution:
1. Close SDL Trados Studio
2. Go to  C:\Users\[USERNAME]\AppData\Roaming\SDL
          AppData is a hidden folder. Follow the steps described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033166 to uncover hidden folders. 
2. Find "LanguageCloud.bin" or "LanguageCloudMachineTranslation.bin"
3. Rename the file to LanguageCloud_OLD.bin or LanguageCloudMachineTranslation.bin_OLD
4. Start SDL Trados Studio and check if you can add Language Cloud machine translation to your translation.

If this doesn't work then I'll convert your problem to a support case and the team will contact you.

Michael Woolgar

I was suggesting you try this first:

B. This error is related to the Language Cloud settings saved in SDL Trados Studio.   
Solution:
1. Close SDL Trados Studio
2. Go to  C:\Users\[USERNAME]\AppData\Roaming\SDL
          AppData is a hidden folder. Follow the steps described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033166 to uncover hidden folders. 
2. Find "LanguageCloud.bin" or "LanguageCloudMachineTranslation.bin"
3. Rename the file to LanguageCloud_OLD.bin or LanguageCloudMachineTranslation.bin_OLD
4. Start SDL Trados Studio and check if you can add Language Cloud machine translation to your translation.

If this doesn't work then I'll convert your problem to a support case and the team will contact you.