I am having issues with deactivating my lic.

 The other lap top had a major crash and had to be formatted.

I keep getting this error https://oos.sdl.com/asp/products/500-100.aspx?aspxerrorpath=/asp/products/ssl/account/mylicenses/offlinedeactcert.aspx

So I can't reset nor deactivate offline.

Also the actions in the site it take for ever to respond. I have even deactivated the antivirus protection for the website, I think I have enabled cookies properlly as well...Please help!