In my account 2 older licences/downloads are missing (update to Trados 7X and SDL Trados Suite 2007 Freelance-Version 8. ) Is there a way to upload again the missing licenses for these 2 programs?

Hello,

In my TRADOS account 2 older licences/downloads are missing (update to Trados 7X and SDL Trados Suite 2007 Freelance-Version 8/ PO Ns 119555 and 159774 respectively). I need to reinstall my SDL Trados Suite 2007 Freelance and activate it urgenly in my PC. Is there a way to upload again the missing licenses for these 2 programs? Also, I have already purchased Trados 2014 and in my Products Trados 2009 is also added even if I did not request this program. MTIA . Kind regards Irene Blatza

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  • Hi Irene,

    I have had a look at your account and your original license under order 119555 was upgraded to SDL Trados 2007 Suite Freelance, under order 159774. Your SDL Trados 2007 Suite Freelance license was then upgraded to SDL Trados Studio 2014.

    During the upgrade process for both of these licenses, your original licenses were automatically removed from the account and replaced with your new license. The Downloads for the two older licenses are still available in the Downloads section of your account under Archived Product Updates.

    As these licenses have been automatically removed from your account, these are no longer available to be used. When SDL Trados Studio 2014 is downloaded, this does include SDL Trados 2007 as part of the legacy component.

    The SDL Trados Studio 2009 Starter license that you refer to in your post, was added to your account as a free 6 month trial back in 2010.

    Kind Regards

    Helen

    SDL Client Services

  • Dear Helen, thank you for your help. Trados 2007 is still necessary so I need back the license to make it work. Is it possible to download it form 'Archived Product Updates' to my PC and reactivate it? MTIA-Kind regards-Irene
  • Hi Irene,

    When you upgrade a license you effectively lose the use of the old one. Upgrading is a reduced price from purchasing a completely new one which would have allowed you to keep 2007 and Studio 2014..

    Can you explain why you need Trados 2007? Perhaps you don't?

    Regards

    Paul Filkin | RWS Group

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  • Hello Paul,
    Thank you for your answer. I upgraded older versions in the past and this has never happened before. In fact the license of Trados 6.5 is still there, I can download it but nobody uses this application anymore. So why should Trados 2007 and Freelance Suite be removed? Besides, as far as I know it was possible to keep the licenses of older versions when upgrading to Trados 2009 and 2011. I need Trados 2007 because many of my clients still use this version and also because I have purchased these licences. Could you please discuss the matter with your colleagues/team/direction department and try to recover my old licenses for me? I really appreciate your help. MTIA -Irene
  • Unknown said:
    I need Trados 2007 because many of my clients still use this version and also because I have purchased these licences.

    Hi Irene,

    Two things here. The first one is that just because your clients use Trados doesn't mean you have to.  It is perfectly posible to work with your clients using Studio.  If you have questions specifically relating to how to do this we can help you with that.

    The second thing is that you purchased Trados and then exchanged them for Studio based on the price you paid.  So in effect no longer own them.  If you were to partexchange a car you wouldn't expect to keep the old car... same principle here I think.  I have no idea what happened with older versions but it entirely depends what the deal was at the time.  However, I will pass this onto the sales team and see what can be done, in the meantime I think you should investigate working without Trados... you may be surprised.

    Regards

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • Unknown said:
    I need Trados 2007 because many of my clients still use this version and also because I have purchased these licences.

    Hi Irene,

    Two things here. The first one is that just because your clients use Trados doesn't mean you have to.  It is perfectly posible to work with your clients using Studio.  If you have questions specifically relating to how to do this we can help you with that.

    The second thing is that you purchased Trados and then exchanged them for Studio based on the price you paid.  So in effect no longer own them.  If you were to partexchange a car you wouldn't expect to keep the old car... same principle here I think.  I have no idea what happened with older versions but it entirely depends what the deal was at the time.  However, I will pass this onto the sales team and see what can be done, in the meantime I think you should investigate working without Trados... you may be surprised.

    Regards

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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