Hello Kal Li,

Thank you for contacting us regarding this issue! In such situations, you can attempt to reset (deactivate) your license by following the instructions below:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

If the issue persists, please reply to this post, and we will assist you further!

Best regards,

Adrian

Oops. Here is the license ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

It still isn't working. I got an error after the reset (tried it twice).

Please deactivate this license:

xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Thanks!

Dan

Daniel Gerke 

Please can you do two things:

1. create a new thread and explain what your problem is.  This way we can easily convert your thread to a support case.
2. DO NOT try to post your activation code or any other private details.  This is a public forum.